Senior Business Analyst

Boston, MA, United States

About the Opportunity

Summary

The Senior Business Analyst applies knowledge, critical and design thinking skills to identify stakeholder needs, determine IT solutions to business problems, and present findings and recommendations at all levels of the organization. Responsibilities include identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. The Senior Business Analyst also makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.

This is a Hybrid position. You will be required to come into the office 3 times per week

Regrettably, the university is unable to work sponsor for this role, now or in the future.

Minimum Qualifications

Knowledge and skills required are normally obtained through Bachelor's Degree in Computer Science, Information Technology, Business Administration or similar equivalent work experience

at least 5-7 years' of relevant business analysis experience in a professional environment.

Direct experience with digital technologies and related requirements elicitation methods is required.

Certificates and Licenses

Business Analysis certification such as IIBA or PMI required.

Preferred Qualifications 2-4 years of experience with business analysis work involving large complex IT projects and building/fostering a broad range of business relationships with multiple stakeholders.

Demonstrated experience working across the whole solution delivery lifecycle (SDLC)

3-4 years' experience using key project management tools; Microsoft Project, Azure Boards, JIRA, ServiceNow Agile Development (or other related Agile "board" planning tools and techniques

Excellent business analysis skills - ability to understand and clarify business needs formulated by requestors and stakeholders, and then propose solutions.

Demonstrated knowledge and practical application of various requirements elicitation methods, such as design thinking, prototyping, focus groups, surveys, and journey mapping

Demonstrated knowledge of information technology applications, processes, software, hardware and cloud-based solutions.

Experience in a digital environment, including demonstrated ability to gather and analyze digital information, identify trends in that data, and recommend opportunities to leadership based on those insights.

Self-motivated and ability to work well with multiple teams in a cross-functional setup.

Experience in working with third-party solutions and third-party suppliers.

Experience with both agile and waterfall projects.

Demonstrated ability to work on multiple initiatives simultaneously and to manage deadlines.

Demonstrated ability to facilitate requirements gathering sessions with Subject Matter Experts (SMEs) who possess varying levels of technical expertise.

These skills include verbal, written, interpersonal, negotiation, presentation and meeting facilitation skills. Being able to clearly present information at the right level for both executives and for staff is crucial for success in this role.

Key Responsibilities

Functional Customer Service, Business Case/Requirements Development Gather, analyze, validate and document business, organizational, and/or operational requirements.

Lead activities related to business analysis initiatives and consider the business implications of technology solutions to the current and future business environment.

Develop a deep understanding of stakeholders within and outside of IT. Collaborate with both internal; customers and vendors to translate business needs into systems requirements and scoping; and distinguish users' requests from the underlying true needs.

Understand and document business processes; identify and recommend opportunities to optimize and automate them and their related activities.

Support the service delivery teams in the definition of system requirements, gap analysis, and identification of feasible alternative solutions that meet defined business objectives.

Prepare and/or contribute to the communications and change management strategies from project inception to completion.

Prepare and/or contribute to detailed development plans, milestones, work-breakdown structures, prioritized tasks and user stories. Prepare appropriate documentation and develop contingency strategies when facing resource shortages.

Prepare and present the audience appropriate material required to demonstrate solutions and alternatives to stakeholders at all levels of the org. Facilitate sign-off discussions with stakeholders to ensure solutions are agreed upon and align with business needs.

Proactively support the engage, design, obtain/build/update and transition activities of the service delivery operating model, by reviewing design documents and ensuring requirements are met

Assist in reviewing the test strategy, test plans and test cases to ensure requirements are met; support user functional testing. Develop test plan and scenarios, and collaborate on admin and end-user documentation.

Other duties and responsibilities as assigned

Standards and Process Development Improve existing processes related to the overall functions of business analysis and project management.

Provide support to the PSMO as needed on projects.

Assist in managing the ITS Project Pipeline

Position Type

Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.