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LeaseAccelerator
Reston, VA, United States
Job Summary We are seeking a Client Success Manager (CSM) to joining our existing Client Success team. The selected CSM will play a vital role in ensuring the ongoing success, adoption, and engagement of our client base. The CSM will manage a portfolio of clients as their primary client point of contact post implementation. LeaseAccelerator's CSM o
Job Source: LeaseAcceleratorQuorum Analytics Inc.
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets.Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaign
Job Source: Quorum Analytics Inc.Kastle Systems International, LLC
Falls Church, VA, United States
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the co
Job Source: Kastle Systems International, LLCCybersixgill
Washington, DC, United States
Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and s
Job Source: CybersixgillClarivate Analytics US LLC
Alexandria, VA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Ex Libris software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c u
Job Source: Clarivate Analytics US LLCUpdata Partners
Arlington, VA, United States
Are you looking to join an ambitious and fast growing software (SaaS) company to build a career in customer success? Do you want to get involved in technology but love supporting customers? If the answer is yes to the above, you may have found your dream job and we may have found our dream hire! PerformYard has developed a simple and effective soft
Job Source: Updata Partnershotglue
Washington, DC, United States
[Full Time] Customer Success Manager at hotglue (United States) | BEAMSTART Jobs Customer Success Manager hotglue United States Date Posted 03 Nov, 2022 Work Location Washington, DC, United States Salary Offered $40000 — $65000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Summar
Job Source: hotglueVendoo
Washington, DC, United States
[Full Time] Customer Success Manager at Vendoo (United States) | BEAMSTART Jobs Customer Success Manager Vendoo United States Date Posted 31 Oct, 2022 Work Location Washington, DC, United States Salary Offered $80000 — $120000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available Benefit
Job Source: VendooWashington, DC, United States
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more onour website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description Be the Voice of the customer (VoC) and their internaladvocate, gathering and understanding feedback anddata to improve their outcomes and the quality of theirexperience; Turn insights into action.
Deliver added value services through our offerings toincrease product value and adoption
Identify and drive new sales opportunities (up/crosssell through CSM qualified leads) in cooperation withyour colleagues in sales.
Serve as the primary contact in the customer successorganization to drive solutions for the customer thatresult in better risk management and retention.
Create and manage a customer success planalongside the account manager and customer thatdelivers on their key programmatic milestones (The“why” behind their investment/engagement)
Be able to develop and provide virtual/in-person(semi-annual/quarterly) business reviews with C-levelexecutives, practitioners, and other management withyour customer team(s).
Ensure product ideas, needs and value drivers are known, captured and articulated to the wider Unit4 business community (product, R&D, Support, etc.)
Qualifications Must have a passion and ability to build strongcustomer relationships that result in maintaining thebook of business ARR (Retention), expanding thefootprint of the customer within Unit4 (CSMQLs),understanding the goals and objectives of thecustomer and putting those plans to action andeffectively tracking to realized value (successplanning). This individual is adaptable, curious, seeksownership and accountability, works collaborativelyacross a wide range of internal and externalstakeholders.
Accountable for churn management and retentionmotions across the region laddering to globalbusiness.
Responsible for oversight and utilization as it relatesto the Success4Uprogram
Clear communicator with professional presence withempathy andenthusiasm
Ability to lead through influence andtrust
Experience in a similar customer centric rolegenerating cloud software customervalue
Technically literate and familiar with customerengagement technologies, best practices andtrends
Previous experience working within S2C, ERP, HCM and/or financial planning software industries isa plus.
Excellent communication and relationshipmanagement skills (verbal andwritten)
Availability to travel as necessary (up to 20%)
Additional Information A chance to participate in the development of an international leading software firm. At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. Join Unit4 and you’ll be part of one of the most exciting journeys in the ERP cloud software space today.
Opportunity to work with a truly game-changing world-class next-generation solution inERPx , builtspecifically for mid-market people-centric organizations
Great career opportunities, earning potential and a range of market-leading benefits
A culture built on trust. That’s why we offer our people an uncapped time off policy and remote working opportunities. We focus on results, not how many days you work or where that work takes place
On-going learning & development opportunities
Work, learn & be inspired by some of the best talent in the software space
Talent program for high performers. Each year we provide a platform for high potential talent to accelerate their careers!
Committed to corporate social responsibility with our Act4Good initiative, our global movement to do good, and a way for everyone at Unit4 to come together and engage in actions that benefit society
Diversity4U. Helping our people thrive starts with a safe and inclusive work environment. We launched our Diversity4U program that builds on our “be genuine” value
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!
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Customer Success Manager jobs in Washington, DC, United States
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