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Customer Service Rep

Salinas, CA, United States

**Customer Service Rep**

CAROUSEL_PARAGRAPH

* Salinas, California

* Customer Service

* 5000814159200

Pratt - Robert Mann Packaging ** Share Job**

** Job Description**

Pratt is Americas 5th Largest Corrugated Packaging Company and the worlds largest, privately-held 100% recycled paper and packaging company, with more than 4000 highly-skilled, green-collar employees dedicated to the environment and sustainability.

**Unpack your potential and grow with Pratt Industries - full-time year-round jobs with a growing manufacturing company**

A company that cares, Pratt Industries is looking for new talent to join our family.

full-time, quicker benefits!

* **Paid Holidays from DAY ONE**

* **Insurance benefits and wellness reimbursement program within ONE MONTH of hire**

* **1 Month: MONTHLY Gainsharing Bonus & 401(k) with match**

* **6 Months: PAID vacation days**

* **12 Months: FULL tuition reimbursement and PAID childbearing and parenting leave**

* **3 Months: 401(k) with match**

* **Remote Work Available**

* **Weekly lunch**

* **Open Door policy**

SUMMARY

Take and process orders and address all customer inquiries and complaints.

DUTIES AND RESPONSIBILITIES:

* Place orders on timely basis for customer needs and plant production schedule

* Process purchase orders

* Manage and maintain the inventory levels on all required inventoried items

* Update and maintain the required reports to customers on a daily basis

* Forward confirmations Order Acknowledgements, ASN, and COAs

* Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required.

* Maintain customer files

* Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced

* Submit paperwork for tooling (cutting die/print plates) to be ordered by Tooling Coordinator

* Record and distribute customer order changes

* Coordinate accounting credit forms for approval

* Assist sales personnel as needed on customer accounts

* Run all appropriate reports for the day and review for correctness

* Adhere to daily machine schedule. Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals.

* Communicate with necessary supervision to avoid problems between plant and customer

* Develop working relationship with all other plant department employee/managers.

* Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.

* Additional duties may be assigned by management.

EDUCATION and/or EXPERIENCE

* High school diploma or GED

* Five years experience in a manufacturing environment

Candidates are PREFERRED who offer the following:

* Experience in the corrugated container industry

* Computer literate (MS Excel and MS Word)

LANGUAGE SKILLS

* Excellent communication skills.

* Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals.

* Ability to write business reports and correspondence.

* Ability to speak effectively before groups of customers or employees of the organization.

Apply

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