Customer Service Rep
Salinas, CA, United States
**Customer Service Rep**
CAROUSEL_PARAGRAPH
* Salinas, California
* Customer Service
* 5000814159200
Pratt - Robert Mann Packaging ** Share Job**
** Job Description**
Pratt is Americas 5th Largest Corrugated Packaging Company and the worlds largest, privately-held 100% recycled paper and packaging company, with more than 4000 highly-skilled, green-collar employees dedicated to the environment and sustainability.
**Unpack your potential and grow with Pratt Industries - full-time year-round jobs with a growing manufacturing company**
A company that cares, Pratt Industries is looking for new talent to join our family.
full-time, quicker benefits!
* **Paid Holidays from DAY ONE**
* **Insurance benefits and wellness reimbursement program within ONE MONTH of hire**
* **1 Month: MONTHLY Gainsharing Bonus & 401(k) with match**
* **6 Months: PAID vacation days**
* **12 Months: FULL tuition reimbursement and PAID childbearing and parenting leave**
* **3 Months: 401(k) with match**
* **Remote Work Available**
* **Weekly lunch**
* **Open Door policy**
SUMMARY
Take and process orders and address all customer inquiries and complaints.
DUTIES AND RESPONSIBILITIES:
* Place orders on timely basis for customer needs and plant production schedule
* Process purchase orders
* Manage and maintain the inventory levels on all required inventoried items
* Update and maintain the required reports to customers on a daily basis
* Forward confirmations Order Acknowledgements, ASN, and COAs
* Handle customer complaints, questions and follow-up with appropriate internal/external personnel as required.
* Maintain customer files
* Process new items, collecting completed New Item Checklist (NIC) documentation and implementing NIC meeting for approval before new items can be produced
* Submit paperwork for tooling (cutting die/print plates) to be ordered by Tooling Coordinator
* Record and distribute customer order changes
* Coordinate accounting credit forms for approval
* Assist sales personnel as needed on customer accounts
* Run all appropriate reports for the day and review for correctness
* Adhere to daily machine schedule. Make recommendations for optimizing the schedule to meet cost, quality, delivery and service goals.
* Communicate with necessary supervision to avoid problems between plant and customer
* Develop working relationship with all other plant department employee/managers.
* Implement, maintain, and support all company policies and procedures, including safety program, and good housekeeping.
* Additional duties may be assigned by management.
EDUCATION and/or EXPERIENCE
* High school diploma or GED
* Five years experience in a manufacturing environment
Candidates are PREFERRED who offer the following:
* Experience in the corrugated container industry
* Computer literate (MS Excel and MS Word)
LANGUAGE SKILLS
* Excellent communication skills.
* Able to read and interpret documents such as sales, business and performance reports, operating and maintenance instructions, training and procedure manuals.
* Ability to write business reports and correspondence.
* Ability to speak effectively before groups of customers or employees of the organization.