Program Manager - Housing Navigator

Los Angeles, CA, United States

Since 1976, St. Joseph Center has been meeting the needs of low-income and homeless individuals and families in Venice and throughout Los Angeles County. The Center is a 501(c)(3) nonprofit community organization that assists people without regard for religious affiliation or lack thereof through 20+ programs in four pillars of service: Outreach and Engagement, Housing Services, Mental Health, and Education and Vocational Training. St. Joseph Center serves more than 10,000 people each year.

Brief Description of Principal Activities

Multifaceted intervention, prevention, mental health, and housing assistance is offered through street outreach and 9 service sites throughout Los Angeles County. St. Joseph Center also provides on-site services at five permanent supportive housing developments, and will provide services at an additional six more sites in the coming year. St. Joseph Center’s total holistic approach to services provide our clients with the help they need to regain their stability.

Job Description Job Summary

The Program Manager serves as a team leader providing supervision to program staff as well as overseeing day-to-day operations of the program. The Program Manager ensures the delivery of quality care in accordance to the rules and regulations established as well as adhering to the mission of St. Joseph Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Program Manager’s key areas of responsibility include:

Key Areas of Responsibility:

Along with the Division Director, develop, review, and revise, as necessary all administrative policies and procedures in keeping with program requirements.

Oversee service delivery, consulting regularly with the Director regarding quality control issues to maintain the highest standard of services.

Coordinate the development of cooperative relationships with other service providers, police and public safety officers and/or any other community resources.

Provide one-on-one supervision to all staff and address any performance issues when appropriate.

Assist with consultation on assessment, crisis intervention, mental health, and case management services to program staff.

Monitor daily, weekly, and monthly productivity.

Provide input into program budget and monitor spending during the fiscal year.

Assist with collecting statistics and preparing reports for funders and internal agency use.

Participate in appropriate contract related meetings.

Participate in other St. Joseph Center community, administrative, and fundraising activities as necessary.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications QUALIFICATIONS

Knowledge, Skills & Abilities:

Must be highly motivated and a self-starter.

Must have the ability to communicate with and relate to a diverse group of people including clients, community, and other staff.

Must have excellent administrative and organizational skills.

Demonstrated ability to manage and supervise professional and para-professional staff while handling multiple tasks and relating to diverse groups.

Experience:

One year minimum management and supervisory experience with a strong desire to support and mentor staff.

Two years’ experience providing services in a community setting with homeless or at-risk population. Preferred experience working with Rapid Rehousing Programs (e.g. HPRP, SSVF).

Education:

Master’s degree from an accredited college or university in social work, public health, human services or a related field preferred.

Direct Reports:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Computer Skills:

Ability to collect and analyze data.

Certificates, Licenses and Registrations:

Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Valid automobile liability insurance.

Travel Requirements:

Travel in between work sites, for home visits, and as required to fulfill job responsibilities.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

Additional Information Status: Full-Time/Exempt

Employment with St. Joseph Center is contingent upon completion of satisfactorybackground check.

Excellent Benefits package available.

For consideration, please submit cover letter and resume.

EEO:

St. Joseph Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a veteran or any other characteristic protected under federal law. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located below. https://www.eeoc.gov/employers/eeo-law-poster

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