Director of International Technology

Texas, NJ, United States

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

The Director of International Technology will own and deliver the technology strategy and platforms for our international markets to meet the organization’s growth expectations. This individual is an energetic self-starter with a unique ability to partner with leaders across the organization and still have a hands-on approach with the technical team.

The ideal team player will oversee a broad range of technical disciplines focusing on standardizing the POS platform, establishing data integration and business intelligence capabilities, improve information security standards and delivering a digital ordering solution to help our international brand partners grow their off-premise business. This role will help set technology priorities and investments in each market and move the market through a technology roadmap in partnership with the international business leaders and franchisees.

WHAT YOU’LL NEED

Responsibilities and Measures of Success:

Technical leader and manager of the international technology team, responsible for hiring and mentoring talent.

Collaborate with and facilitate priority setting across a diverse, cross-functional team of business leaders to define priorities, standards, and synergies to optimize investments.

Lead the New Market Entry technology assessments for prospective new markets and franchisees in accordance with Wingstop brand standards and playbooks across the in-restaurant technology and digital technology stack.

Lead the planning, development, and execution of multiple, simultaneous small to large projects, in coordination with internal department heads, franchisees, and vendor resources where applicable.

Lead day-to-day direction-setting and execution for the team, effectively balancing projects, small enhancements, ad hoc data and analytics requests and support items.

Ensure successful execution of analytics and data strategies to increase availability, access, and security of international data to drive business outcomes.

Work with vendors and development resources to deliver projects, resolve issues, achieve budget requirements, and manage the application lifecycle of the international products/platforms.

Lead efforts to select, plan, and rollout new technologies and vendor integrations to support additional customer insights and analysis.

Research, build, and execute against a roadmap to shape the ongoing evolution of the Wingstop international technology platforms.

Ability to drive execution from supplier partners and internal development teams.

Key Performance Indicators include technology roadmaps across APAC, EMEA and AMER regions, defined playbook for launching new markets and/or expanding unit growth in established markets, detailed resource plans and forecasts for managing capacity and demand across internal WRI and external consulting teams.

Experience / Qualifications:

Ability to work in a multi-time zone and multi-cultural environment.

Excellent organizational and planning skills and the capacity to simultaneously handle a variety of complex, detailed matters with variable dependencies and deadlines.

Strong interpersonal, written, and verbal communication skills. Ability to translate complex technology terms to non-technical audiences.

Self-starter who works independently, is self-motivated and goal oriented.

Excels in a fast-paced environment; energetic, proactive, innovative, and flexible; comfortable working in a highly visible role.

Attention to detail and the ability to work individually, within a multi-disciplinary team, as well as with external partners and vendors.

Strong business acumen and analytical skills with exceptional follow-up and sense of urgency.

Strong interpersonal skills and ability to build collaborative relationships across functional areas.

5+ years’ experience planning, leading, and executing against departmental roadmaps and budgets to build towards an overall future state vision.

5+ years’ experience leading multiple, medium-sized projects from planning through rollout, including coordinating efforts across business users, technical teams, and vendors.

5+ years’ experience working with point-of-sale, digital ordering technologies, and marketing technologies.

5+ years’ experience with leading and managing small teams using Agile development methodologies as a product owner / manager.

Advanced Microsoft Excel and PowerPoint skills.

Relevant experience in a multi-location chain business, such as restaurant, retail, or hospitality

Relevant experience in international business operations.

Bachelor’s degree in science, engineering, technology-related field

WHO YOU ARE

HUMBLE: Embracing humbleness fosters a collaborative and inclusive environment, where individuals prioritize the success of the team over personal recognition, ultimately contributing to a more cohesive and effective workplace.

HUNGRY: There’s a fire in you to keep pursuing excellence. You actively seek out challenges, set ambitious goals, and consistently demonstrate a proactive approach to tasks. You have a desire to support Wingstop in our goal to become a Top 10 Global Restaurant Brand.

SMART: Not solely based on intellectual prowess, but rather on emotional intelligence and interpersonal skills. A keen understanding of others, communicating effectively and collaborating seamlessly.

SERVICE-MINDED: A selfless and dedicated focus on helping others succeed. Consistently prioritizes the needs of colleagues and the organization, willingly offering support and contributing to the overall well-being of the team.

ENTREPRENEURIAL: Takes initiative, a willingness to take calculated risks, and constantly searching for opportunities to improve processes or contribute to new ideas.

BENEFITS

FLAVOR PERKS:

Unlimited paid time off for exempt employees

One paid volunteer day of your choice

Competitive bonus structure for eligible roles

Team member stock purchase plan

Health savings or flexible spending account options

401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

Comprehensive medical, dental, and vision benefits

Basic life and AD&D insurance provided

Pet insurance

Education Assistance

Wellness reimbursement program

Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

Lunch provided every Tuesday and Thursday in office

Work from home Fridays

Discount on Wingstop gift cards

Discount at Under Armour, FitBit, NFL, and NHL

Discounted onsite dry cleaning

Discounted onsite car detailing

Onsite game room and patio

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

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