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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: ApitureElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekKuraray America, Inc.
Austin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationsh
Job Source: Kuraray America, Inc.SADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADASirius Education Solutions
Austin, TX, United States
This is a remote position. The Customer Success Manager (CSM) is responsible for maximizing customer satisfaction, fostering long-term partnerships, and driving product adoption and retention for our clients across Texas. The ideal candidate will have strong analytical skills and the ability to address customer needs and concerns by establishing d
Job Source: Sirius Education SolutionsAlarm.com
Austin, TX, United States
At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, and lifestyle products in the IoT market. We are looking for a Customer Su
Job Source: Alarm.comPlanview Incorporated
Austin, TX, United States
Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We pro
Job Source: Planview IncorporatedKahoot! group
Austin, TX, United States
Join the Kahoot! team as a Customer Success Manager and be part of our mission to make learning awesome! As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our valued customers The Customer Success Manager reports to the Team lead Customer Success and will work with amazing colleagues at our off
Job Source: Kahoot! groupAustin, TX, United States
Secureframe is on a mission to help organizations build trust and stay secure at every stage of growth. With increased data breaches and cyberattacks across industries, companies are demanding higher security and compliance standards from their vendors, but getting compliant can take a year or more, slowing a company’s speed-to-market and sales.
Secureframe’s security compliance automation platform enables any organization to have rigorous security and compliance practices without the need to be security experts. Secureframe is a Series B company ( read our release ) backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.
We’re an impactful, and highly collaborative team aiming to bring excellence to the world of security and compliance. Every member of the team is an owner, with a lot of responsibility and the opportunity to play a critical role in building out the team and defining our culture. As a Customer Success Manager, you will help Secureframe maintain a stellar user community and have our customers be product advocates.
This position will be a hybrid based role with individuals residing in Austin, Texas.
What you’ll do Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
Know the product inside and out so you can manage customer activities including onboarding, training, and growth
Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
Constantly analyze, refine, and iterate on internal processes to make them more efficient
Who we’re looking for 2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit
Interest in supporting sales and commercial business development efforts
Strong empathy for customers and passion for revenue growth
Great people skills – ability to quickly understand your audience and tailor the right message to them
Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
Ability to manage multiple accounts/priorities at a time with attention to detail
Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
Passion and ability to work well in a fast-paced, rapidly changing environment
Benefits Medical, dental, and vision benefits for you and your dependent(s)
Unlimited PTO
401(k)
Paid family leave
Ground floor opportunity as an early member of the team
Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).
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Customer Success Manager jobs in Austin, TX, United States
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