Customer Service Representative

Federal Way, WA, United States

Job Details

Job Location

Federal Way - Federal Way, WA

Salary Range

$47,504.00 - $49,843.00 Salary/year

Description

Seeking Bilingual - English and Spanish communicators.

If you are looking for a career opportunity with a 60+ year old industry leader , look no further! This is NOT remote.

If you are a great communicator who is ambitious, reliable, business focused, committed, and enjoys working in a fast-pace, busy, call-center environment COME GROW WITH US!

At Reliable Credit Association Inc., we provide in-house employee training to ensure your growth and advancement.

We are a "family" of individuals committed to providing excellent service for our customers, collaboration with our business partners and a fun, workplace where our employees thrive.

As a Customer Service Representative, a non-exempt employee, you are critical to the success of our organization. Your day will include interaction with a diverse population of customers (primarily by telephone) whose needs you will address while overcoming challenges, identifying opportunities, providing solutions, negotiating, and informing. Throughout the day you will perform a variety of customer service-related duties and provide administrative and clerical support for branch operations. After mastering those skills, you have the opportunity for additional learning, growth, and promotion.

Essential Functions May Include:

Provide customer service primarily by telephone, in-person, and electronically by offering appropriate solutions, resolution for issues, and follow up.

Collections of certain past due loans and contracts, including making payment arrangements.

Fund loans and contracts.

Process payments, mail, titles, and certain accounts payable.

Satisfaction of certain loan and contract approval stipulations, such as employment and housing verifications.

Marketing for loans by inviting customers to apply for loans and offering optional ancillary products when they may provide benefit to the customer.

Obtaining and inputting, primarily via telephone, direct consumer loan applications, including inputting complete credit applications, identifying the real loan purpose and potential collateral to secure the loan.

CSRs are expected to contribute as needed to every project at Reliable Credit and to work as necessary to meet our customers' needs.

Knowledge, Skills, and Abilities:

High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training.

Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule.

Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality.

Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor.

Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress.

Confidence in communicating difficult messages including denying a customer's request and a willingness to offer our products and services.

Self-motivation, a sense of urgency and adaptability.

Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity.

Ability to learn and apply applicable laws and regulations.

Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines.

Basic computer skills, including a general proficiency using Microsoft Office programs.

Fluency in English and Spanish is a bonus.

Qualifications

Knowledge, Skills, and Abilities:

High school diploma, GED or equivalent is generally required, industry experience preferred. Will accept any suitable combination of education, experience, or training.

Strong people interaction skills, customer awareness and service orientation. Ability and desire to follow the Golden Rule.

Personable with the desire to interact with others respectfully while developing productive working relationship and maintaining strict confidentiality.

Ability to effectively communicate, understand, and empathize while maintaining a professional, patient, friendly demeanor.

Ability to minimize conflict and maximize rapport while effectively working with diverse populations and those that at times may be experiencing high levels of stress.

Confidence in communicating difficult messages including denying a customer's request and a willingness to offer our products and services.

Self-motivation, a sense of urgency and adaptability.

Business acumen including, but not limited to business sense and understanding, keenness and quickness in understanding in dealing with business situations such as risk and opportunity.

Ability to learn and apply applicable laws and regulations.

Ability to learn and navigate multiple tasks, systems, and situations while working under pressure to meet deadlines.

Basic computer skills, including a general proficiency using Microsoft Office programs.

Fluency in English and Spanish is a bonus.