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ServiceNow Developer

, , United States

Duties and Responsibilities:

Chief technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality

Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications

Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies

Develop existing and custom applications within ServiceNow including integrations with other applications.

Hands on experience in Service Catalog/Service Portal modules

Create and use update sets to move customizations between ServiceNow instances

Design for and maintain a highly available and recoverable environment

Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis

Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated

Work with process managers to fully understand business functionality, pain points, and areas of improvements

Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology

Proactively keeps ServiceNow skills current

Manage and lead the development work of vendors and consulting staff

Mentor and share Technical knowledge with Service Management team

Minimum Qualifications:

Extensive experience ServiceNow administration and ServiceNow development in an enterprise environment

Strong experience in IT Service Management process design

ServiceNow System Admin Certification

Ability to apply business concepts into a technical solution

Experience supporting the following Core Process Areas: Incident, Problem, Change, Service catalog, Request, CMDB, Knowledge

Ability to create reports using the standard reporting engine, plus metrics and SLAs

Follows ServiceNow best practices (including scripting, security, implementation)

Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)

A high school diploma or a GED from an accredited institution

Preferred Qualifications:

ServiceNow Certified Application Developer

ITIL Intermediate certification-

ServiceNow System Admin Certification

Experience in a healthcare domain

Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

Passion for providing excellent service to all internal customers

Deep troubleshooting skills that involve analysis of logs, traffic trace, configuration data, automation tools to resolve issues until end-to-end systems are functioning.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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