Facilities Coordinator

What this job involves Jones Lang LaSalle is seeking a Facilities Coordinator to serve as a key contributor across various regions on a high-visibility corporate account. This role acts as the central liaison between JLL support services, account team members, and clients, ensuring seamless facility operations and exceptional service delivery. The successful candidate will demonstrate strong organizational skills, proficiency in Google Suite, and a commitment to learning and professional growth. This position offers an excellent opportunity to develop expertise in facility management while contributing to operational excellence on a prominent client account.

Facilities Coordinator – JLL Jones Lang LaSalle is seeking a Facilities Coordinator to serve as a key contributor across various regions on a high-visibility corporate account. This role acts as the central liaison between JLL support services, account team members, and clients, ensuring seamless facility operations and exceptional service delivery. The successful candidate will demonstrate strong organizational skills, proficiency in Google Suite, and a commitment to learning and professional growth. This position offers an excellent opportunity to develop expertise in facility management while contributing to operational excellence on a prominent client account.

What your day-to-day will look like Act as the primary liaison between Jones Lang LaSalle support services, account team members, technical staff, vendors, and service providers to ensure coordinated facility operations

Manage work orders through the CMMS (Computerized Maintenance Management System), creating, tracking, and maintaining requests while ensuring timely responses and KPI compliance

Deliver exceptional customer service by responding promptly to all work orders and facility requests, demonstrating professionalism and a client-focused approach at all times

Coordinate vendor badging processes and manage process-oriented administrative tasks to support seamless facility operations

Collaborate with facilities personnel, teammates, and vendors to solve problems, resolve spontaneous situations, and facilitate high-quality work execution with minimal operational disruption

Monitor service delivery commitments and overall client satisfaction with JLL performance, actively seeking opportunities to improve processes and innovate

Utilize intermediate Excel and Google Sheets skills to maintain accurate records, track metrics, and support data-driven decision-making for the facility operations team

Required Qualifications High school education or undergraduate degree

At least 1 year of experience in facility management, property operations, or commercial real estate environments

Familiarity with computerized maintenance management systems (CMMS) for work order coordination and tracking

Proficiency in Excel, Google Sheets, and Google Drive with strong technical aptitude for learning new systems

Demonstrated ability to maintain professionalism and composure in stressful situations while delivering high-quality customer service

Strong written, verbal, and interpersonal communication skills with a collaborative working style

Proven ability to multitask, work independently without direct supervision, and manage work effectively under time constraints

Preferred Qualifications Previous experience supporting high-visibility corporate accounts or multi-site facility operations

Knowledge of facility management best practices and industry standards

Experience with vendor management and coordination processes

Track record of process improvement or innovation in operational settings

Demonstrated leadership or initiative in previous roles, showing responsiveness and creativity in problem-solving

Location 3 options: McLean,VA, Richmond, Va or NY

Work Shift Hybrid – 4 days onsite (Tuesday, Wednesday, Thursday, and one additional day) & 1 day work from home (Monday or Friday)

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