Customer Service Professional - Chicago
Chicago, IL, United States
Customer Service Professional Chicago, IL
We are seeking a confident, positive, outgoing, organized, and detail-oriented individual to handle Customer Service responsibilities. They will be working in a fast-paced environment where we value strong work ethics, respect for others, excellent communication, and the desire to take on a career and not just a job.
Various duties include:
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* Responds to Calls, Emails, Requests regarding customer service issues
* Prints Special Orders given by phone, emails, order forms, and/or tablet
* Distributes Specials to Route paperwork & Depot team
* Prints daily reports, invoices, settlement sheets
* Prepares & distributes Route paperwork (includes separating Regular invoices & Settlement Register sheets)
* Requests Non-embroidery garment orders
- a. Consolidates non-embroidery garment orders from customers, route reps, and managers into one form to be passed along to Garment department
- b. Receives daily garment inventory sheet. Reviews what may be short
as well as notifies GM of what garments will need to be ordered if requested orders cannot be filled completely.
* Completes Customer Maintenance changes to include:
- a. Maintenance change forms from route reps
- b. Customer requests via phone
- c. Manager requests via email
- d. Monthly price increases approved by Managers
- e. Contract renewals
* Organizes packing slips/receivers
* Maintains Office supplies:
- a. Informs office mgr of office supplies needed (includes Invoice & Specials paper)
- b. Distributes supplies to designated locations
* Assists with Special Projects assigned by Managers
Required Characteristics / Personality Traits
* Confident
* Positive demeanor and attitude
* "Face" of the company over the phone
* Ability to work and have good rapport with various personalities
* Good communicator
* Ability to turn a complaint into positive results
* Urgent in responding to customer issues
* Urgent in responding to emails . Follow-ups are always completed
* Great at trouble-shooting/problem-solving
* Quick, accurate, & efficient with tasks . Able to go from one task to another . Double-checks own work.