Banking Operations Manager - Disputes_

Jacksonville

**Banking Operations Manager**

The Banking Operations Manager job supervises professional level employees who are responsible for the administrative and transactional processes that facilitate the delivery of consumer and commercial banking services. This job maintains responsibility for compliance with all relevant accounting and control standards within banking operations, and oversees governance for all transaction processes and delivery of services. As a team manager, this job sets goals and objectives for team members and ensures that policies and procedures are understood and followed by direct reports.

**Key Responsibilities and Duties**

+ Develops plan for improving service standards by automating, centralizing, and streamlining processes and procedures within the consumer and commercial banking operations.

+ Establishes policies and procedures for managing referral calls and follow-ups with prospective clients, and maintains responsibility for reconciling non-routine customer, branch operations or bank inquiries.

+ Supervises a team of professionals who complete customer applications for financial products and deliver financial advice regarding investments, loans, mortgages, retirement planning, and other financial products.

+ Allocates accountability for compliance with corporate, regulatory, and control procedures by establishing operational processes.

+ Oversees leadership, coaching, and process improvement initiatives to improve the operational efficiency of the consumer and commercial banking business.

+ Manages performance of direct reports through regular, timely feedback as well as the formal performance review process to ensure the delivery of exceptional services and the engagement, motivation, and development of the team.

**Educational Requirements**

+ University (Degree) Preferred

**Work Experience**

+ 5+ Years Required; 7+ Years Preferred

**Physical Requirements**

+ Physical Requirements: Sedentary Work

**Career Level**

8PL

**Preferred Qualifications**

+ 7+ years of management experience

+ 5+ years of experience in banking operations

+ 3+ years of banking disputes experience

+ Strong knowledge of Regulation-E/NACHA

**_Hybrid work is a minimum of four days a week, one flexible day for remote work._**

**Posting End Date:** 7/1/24

\#LI-AF1

\#LI-Hybrid

**Company Summary**

EverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.

VEVRAA Federal Contractor

**Benefits Summary**

EverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.

EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

EverBank prohibits pay discrimination on the basis of any protected characteristic.

EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.

EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.

**Pay Range** $87,400 to $118,200

**EEO Statement**

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

**Pay Transparency Non-Discrimination Provision**

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information. If you believe that you have experienced discrimination, contact OFCCP at 1.800.397.6251. TTY 1.877.889.5627. www.dol.gov/ofccp (om/v3/\_\_http:/www.dol.gov/ofccp\_\_;!!L8-7AA!WETVLfn333rqXNYi0-qITSUktDEWiFnQqvstF1J-gO8B03ANdCf4ucPkrvzeJpXk8bwyTvLqjEa8-JEpoxwcjXaB$) .

**Machine Readable Files**

The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:

Machine Readable Files (MRFs) - Aetna