Help Desk Support I

Help Desk Support IThe Governor's Office of Information Technology (Client) is seeking a qualified vendor to provide 1 "leased workers" for no more than 40 hours per week and up to a maximum of 25 weeks for assistance in installing, updating and moving IT equipment fixing IT "issues." Background: Currently the desktop support team provides day-to-day computer support for Client for over 400 desktops, laptops, and mobile computers deployed 3 primary locations for Client. Due to lack of sufficient DSS staff to meet the needs of supporting the large number of PCs and peripherals Client DSS must use contract work to close this gap in support capability.Purpose: Need high quality end-user IT support, which includes the installation, operation and maintenance of IT user desktop hardware and software.ScopeThe Vendor shall be responsible for providing qualified candidates to:Provide technical assistance for user questions/issues on Windows 7 and Microsoft Office 2003 and 2010Resolve computer problems (break/fix)Image computersInstall and perform minor repairs to computers and peripheral equipmentSet up equipment for employee useMaintain records of daily hardware installationsPerform DoD wipe of surplus equipmentUpdate/create documentation and processesEstimated Duration 10/09/2017 - 04/30/2018 Schedule Days Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No Hours/Day 8 Time Zone MSTShifts - Start Time - End Time - Description - ActiveShift 1 - 8:00 AM - 5:00 PM - YesPricing Bill Rate USD 32.00 Per Hour Expenses Allowed No Lowest Current Proposal USD 21.00