Senior Systems Administrator

Jacksonville, FL, United States

Great benefits. Competitive pay. We know these are some of the things people look for in a job.

But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for. When you join Wounded Warrior Project, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

A flexible hybrid work schedule (3 days in office, 2 days' work from home)

Full medical, dental and vision coverage for both teammates AND family members

Competitive pay and performance incentives

A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Senior Systems Administrator implements, maintains, and administers the WWP on-premises, and cloud infrastructure services. The Senior Systems Administrator provides advanced support for existing infrastructure and builds out future infrastructure services to enable the organization to scale and operate more efficiently. DUTIES & RESPONSIBILITIES

Take a lead role in the installation, configuration, monitoring, troubleshooting, and maintenance of existing and new Microsoft Windows servers, client operating systems, secure storage systems, and existing and new infrastructure hardware and technologies, e.g., servers, storage, virtualization, backups.

Provide installation and configuration advanced support for data centers and offices.

Consult with business analysts, developers, engineers, administrators, and end users regarding current and prospective system changes and future needs and advise.

Provide escalated support to help desk technical staff regarding system administration and usage and provide escalation for backup and restores services.

Provide advanced assistance and guidance for technicians as they diagnose, correct system-related failures, and perform system management activities.

Identify logical solutions to complex system administration and application problems and use diagnostic tools to troubleshoot complex server performance and connectivity issues.

Conduct research and remain current with the latest technologies and solutions.

Analyze existing operations and recommend improvements.

Collaborate with hardware vendors and service providers to identify and resolve operational problems and issues.

Prepare and maintain systems documentation.

Standardize and automate processes and monitor using scripting technology.

Use infrastructure management tools to collect and report on load and performance statistics and to automate the provisioning, testing, and deployment of new and changed infrastructure.

Contribute to the implementation of maintenance and installation work.

Use standard management and reporting tools to review, collect, and report on storage utilization, performance, and backup statistics.

Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

Strong working understanding of Microsoft server roles, and features, e.g., Active Directory, DHCP, DFS, DNS, File, IIS, NPS, and Print.

Demonstrated ability to think critically, and diagnose, and resolve problems, and issues. Passionate about technology and solving IT operations-focused problems.

Strong collaboration skills. Demonstrated ability to work effectively as a team member, identify and resolve problems, and accomplish goals and objectives.

Demonstrated ability to work independently on tasks and take initiative to drive projects to completion.

Demonstrated ability to provide mentorship to other team members.

Ability to work well under pressure, adapt quickly to changing priorities, and manage multiple deadlines within a fast-paced, changing environment.

Demonstrated proficiency with Microsoft Office 365 administration.

Demonstrated ability to exercise confidentiality, and good judgment when working with sensitive issues.

Ability to effectively contribute to a positive work environment, and to the overall team effort in the department, and organization.

Ability to articulate ideas and influence others.

Unequivocal commitment to the highest standards of personal, and business ethics, and conduct.

Excellent verbal and written communication skills. Exceptional interpersonal skills. Demonstrated ability to effectively communicate with users from diverse skill levels.

Excellent organizational skills.

Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE

Requirements

Four years of experience working with Microsoft Windows server operating systems, and Active Directory.

Four years of experience maintaining a high availability environment with regular backups, and a disaster recovery plan.

Preferences

Three years of experience working with software and hardware vendors.

Two years of experience working with any of the following: Workday, Okta, SolarWinds, ManageEngine, Nutanix, VMware, SCCM, Intune, PowerShell, Druva inSync, Teams Voice, SQL

Two years working with Azure

EDUCATION

Requirements

Bachelor's degree in Computer Science, Information Systems, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.

Preferences

None.

CERTIFICATIONS & LICENSURE

Requirements

None.

Preferences

Technology certifications, e.g., MCSA, MCITP, Azure or MCSE.

ITIL Foundation.

WORK ENVIRONMENT/PHYSICAL DEMANDS

General office environment: temperature controlled.

Sitting for extended periods.

May require lifting/carrying up to 20 pounds.

Up to 10% travel.

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Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

Please note:

Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."