Program Coordinator

Berkeley, CA, United States

Description

Compensation: $28.32/hour

Schedule: Monday-Friday; 8:30am-5pm

Benefits:

Free Dental & Vision

19 Paid Holidays- Including 4 Mental Health Days (guaranteed paid holiday each month and most months a 3-day weekend!

4 additional paid holidays in 2024 (Alternate Summer Fridays!)

Retirement Plan with a match

Paid Training

10-year anniversary sabbatical

Flexible Spending Accounts

Professional Development Allowance

Paid Parental Leave benefit

Discounted Pet Insurance

Affordable Health Insurance (50% dependent coverage paid by employer)

and many more!

Company Overview For more than 50 years, Insight Housing (formerly BFHP) has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda County, San Francisco County, Contra Costa County, Solano County, Sacramento County, San Joaquin County and Amador County. We are proud of our team members who are very dedicated to our mission to ease and end the crisis of homelessness in our communities.

Program Description

A Pathway to Housing for Homeless Veterans! Insight Housing's Roads Home Program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.

Position Summary

The Program Coordinator is the first point of contact for the program and sets the tone for the veteran's experience with the Roads Home Program. The Program Coordinator (PC) is responsible to provide administrative support, data entry, data management, and data reporting services. This position will support the integrity of program data that is collected, analyzed, and reported in the HMIS (Homeless Management Information System) software. This position also assists with preparing and analyzing reports as required by funding agencies and program needs and coordinates with VA Health Care system, HUD/VASH programs and other community providers.

Essential Duties and Responsibilities

•Handle all incoming calls to Roads Home Program main phone line and check program voicemail at least 2x daily; return all hot line calls within 24 hours.

•Provide phone pre-screens to all interested clients to determine eligibility.

•In collaboration with the Program Manager, assign new participants to case managers.

•Provide administrative support to the program, as needed.

•Review check requests for errors and consistency issues; interact with case management staff to request missing check request documentation and follow up with staff to ensure all documentation is accurate and clear; drive between program sites to transport paperwork as needed

•Support the Program Manager in the overall management of program data and outcomes reporting.

•Set up all client records in HMIS data base system.

•Enter data from HMIS intakes, exits and status change forms within 24 hours of data collection.

•Review HMIS forms for errors and consistency issues.

•Generate regular HMIS QA reports and conduct data clean up as needed.

•Generate required HMIS monthly program reports and upload to VA system after Program Manager review.

•Assist with the preparation of quarterly reports.

•Create additional tracking systems and generate reports on an as-needed basis for funding and reporting purposes.

•Attend all HMIS Policy Committees and User Group meetings.

•Distribute new HMIS forms and communicate new policies to staff, as they are rolled out.

•Provide training and technical assistance to staff, as needed, regarding HMIS, data entry, report generation and review etc.

•Take and maintain accurate notes during all staff meetings.

•Drive own or agency vehicle to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.

•Attend and participate in all meetings and trainings as assigned.

•Complete and submit timesheets in a timely and accurate manner.

•Work within the framework of Insight Housing's Code of Conduct.

•Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities

•Bachelor's degree in Social Services or related field, or equivalent combination of education, training, and experience.

•Commitment to serving homeless individuals. Prior experience working for homeless and low-income individuals and individuals with mental health or substance abuse issues preferred.

•2 years' experience in extensive data entry and database reporting.

•Proficiency in Microsoft Office, email, internet, and calendaring applications. Experience with HMIS software strongly preferred.

•General knowledge of local community resources.

•Knowledge of the VA Health Care system strongly preferred.

•Veteran status preferred.

•Excellent verbal and written communication skills.

•Excellent interpersonal skills with a can do and flexible attitude.

•Excellent attention to detail.

•Ability to work with minimal supervision, multitask, maintain confidentiality, and meet deadlines.

•Ability to maintain professional conduct, attitude and appearance at all times.

Special Requirements

•This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.

•Must be able to receive and maintain criminal records clearance.

Physical Requirements

While performing the duties of this job, the employee is

•Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.

•Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.

•May be occasionally required to stoop, kneel, or crouch.

•May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.