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Orteccommunications
Atlanta, GA, United States
Customer Service Manager Full Time NEW **POSITION SUMMARY** As a Service Manager you will lead service communications with customers within US region. You will have frequent contact, attend to operational calls, and manage client escalations. In addition to managing operational support, you will organize meetings and pro-actively communication w
Job Source: OrteccommunicationsEcoShield Pest Solutions
Atlanta, GA, United States
Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our e
Job Source: EcoShield Pest SolutionsCrane Payment Innovations
Atlanta, GA, United States
Job Description Full benefits available after 30 days of employment! Full-time, direct hire position! You must be willing to reloctaed to Phoenix, AZ in oder to be considered for this position. Job Summary: The Lead Fire Alarm Installation Technician performs or assists with installation, programming and checkout of systems. Types of systems incl
Job Source: Crane Payment InnovationsAll Ways Caring HomeCare
Atlanta, GA, United States
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Atlanta, GA, United States
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Job Source: Staff Financial GroupJBS SA
Atlanta, GA, United States
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Job Source: JBS SAReliance Worldwide Corporation
Atlanta, GA, United States
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Job Source: Reliance Worldwide CorporationFood Management Search
Atlanta, GA, United States
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Job Source: Food Management SearchAtlanta, GA, United States
Atlas Roofing Corporation seeking a Customer Service Manager for our shared-services Finance department based in the Atlanta, GA office.
Customer Service Manager Primary Responsibilities
The Customer Service Manager is responsible for providing the leadership, training and resources to the Account Executive team to manage the customer experience effectively by delivering personalized experiences and managing customer expectations tactfully that result in win-win solutions for customers and the organization.
Collaborates with the Director of Customer Service and Pricing Administration to develop annual customer service objectives.
Assists in the utilization and improvement of software tools such as the ERP system, Salesforce, QlikSense and Conexiom.
Works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices.
Assesses team performance and makes employment recommendations and decisions.
Coaches team and provides timely feedback on performance gaps and development opportunities to achieve performance goals throughout the year.
Tracks, manages and optimizes customer interactions through various communication channels.
Focuses and enforces best business practices and policies to ensure a superior level of service is provided to all customers.
Monitors procedures to ensure on-time delivery and customer satisfaction.
Communicates effectively with manufacturing, production planning and logistics personnel to ensure order lead times are met.
Collaborates with Sales and Marketing teams to ensure goals are in alignment with sales objectives.
Travels to manufacturing facilities and customer locations as necessary.
Customer Service Manager Experience
Five year’s customer service experience
Three to five years’ experience in the building products industry is desirable.
Customer Service Manager Education, Licenses & Certifications
High School diploma or equivalent
Four-year degree preferred
Customer Service Manager Knowledge, Skills And Abilities
Quality Focus. The ability to set high standards to secure quality while striving for continual improvement.
Problem-solving. The ability to define problems; determine the cause of the problem; identify, prioritize, and select alternatives for a solution; and implement a solution.
Customer Orientation. The ability and willingness to identify the needs of our internal and external customers and to act accordingly.
Communication: The ability to clearly express thoughts and ideas in verbal and written formats.
Teamwork. The ability to work effectively with others in order to achieve a common goal even when the object at stake is of no direct departmental gain.
Fluent in English (Reading, Writing, Speaking).
Strong organizational and effective time management skills
Intermediate math skills
Computer Skills – proficient in Microsoft Office, PeopleSoft and Qlik Sense such as QlikView.
Customer Service Manager Additional Information
The candidate can be located at any Shingles and Underlayments manufacturing facility (Ardmore, OK, Daingerfield, TX, Franklin, OH, Hampton, GA or Meridian, MS).
Total Compensation
Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Medical & Dependent Care Spending Accounts.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.
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Customer Service Manager (SUL) jobs in Atlanta, GA, United States
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