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Exact IT Consulting
Indianapolis, IN, United States
Benefits: 401(k) matching Bonus based on performance Competitive salary Dental insurance Free food & snacks Health insurance Vision insurance Tier 2 Helpdesk Technician Job Description Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus. Install new/rebuild existing servers and configure
Job Source: Exact IT ConsultingThe Heritage Group
Indianapolis, IN, United States
Job Summary: The IT Desktop Support Specialist Tier II position provides enterprise-level assistance to our end users on-site and remotely. This role provides support and incident management for a variety of IT-related concerns across multiple businesses and level of users. Functions include but are not limited to troubleshooting hardware and softw
Job Source: The Heritage GroupTEKsystems
Indianapolis, IN, United States
NOW HIRING FULLY REMOTE TIER 1 HELP DESK REPRESENTATIVES!! Position will be interviewing in 2 weeks and starting in July. Equipment is provided. Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues. Will handle roughly 30-50 inbound calls a day dealing with troubleshooting and s
Job Source: TEKsystemsEveron
Indianapolis, IN, United States
Technical Support – Tier II Company Overview: The next generation of ADT Commercial is here. At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more th
Job Source: EveronVaco
Carmel, IN, United States
Vaco has partnered with a client on the north side of Indianapolis for a Tier I / II Desktop Support Specialist. This position is 100% onsite. Required Skills/Experience 2-4 years of industry experience working in an IT support role Windows 10/11 desktop installation, deployment, and troubleshooting Windows malware/virus troubleshooting and thr
Job Source: VacoVirtual
Carmel, IN, United States
Vaco has partnered with a client on the north side of Indianapolis for a Tier I / II Desktop Support Specialist. This position is 100% onsite. Required Skills/Experience 2-4 years of industry experience working in an IT support role Windows 10/11 desktop installation, deployment, and troubleshooting Windows malware/virus troubleshooting and thr
Job Source: VirtualOracle
Indianapolis, IN, United States
Job Description Come and join us! Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team will focus on product development and product strategy for Oracle Health while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepre
Job Source: OracleINCOG BioPharma Services
Fishers, IN, United States
Description We are seeking an IT Systems Administrator that is experienced, agile, and collaborative; and has maturity, confidence, and sound design/troubleshooting/decision making skills. The IT Systems Administrator will work closely with the Director of IT to implement, support, enhance, and foster adoption for a variety of computerized infrast
Job Source: INCOG BioPharma ServicesIndianapolis
Job Description Job Description Benefits:
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Vision insurance
Tier 2 Helpdesk Technician Job Description
Active Directory, VOIP (3cx/FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus.
Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc.in accordance with standards and project/operational requirements.
Install and configure systems such as supports core, financial software and core operational infrastructure applications.
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Research and recommend innovative, and where possible automated approaches for system administration tasks.
Identify approaches that leverage our resources and provide economies of scale.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
Create, change, and delete user accounts per request for all software.
Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Apply OS patches and upgrades on a regular basis based on recommendation from the Information Security Officer, and upgrade administrative tools and utilities.
Configure/add new services as necessary.
Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs.
Maintain operational, configuration, or other procedures.
Assist with troubleshooting and completion of Help Desk Ticket issues.
Work in a weekend rotating schedule to cover close of business and Help Desk.
Email Alert for Tier 2 Helpdesk Support jobs in Indianapolis
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