Health Information Management (HIM) Patient Portal Specialist

, , United States

Description

Position: Health Information Management (HIM) Patient Portal Specialist

Full-Time/Part-Time: Full-Time

Work Location: Hybrid position after completing required training period

Shift: Monday - Friday Days

Rate of Pay: $18.00 - $22.00 per hour

Exempt/Non-Exempt :Non-Exempt

We offer an incredibly competitive compensation and benefits package which includes:

401K after six months with up to 7% combined employer match and annual discretionary profit sharing contribution

17 days of paid time-off in 1st year and 7 paid holidays per year

Closed on major holidays

10% shift differential after 5 pm on weekdays and any weekend hours

Free office visits with NP or PA providers for patients of the practice enrolled in CNY FC health plan

Free parking

Free lunch

Health, dental, vision and other voluntary benefits available to all fulltime employees

Employer Contribution to employees enrolled in CNY FC HSA plan

$3,000 annual payment for waiving health benefits

When you come to work for CNY Family Care, you join the best family practice in Onondaga County. Our commitment to service excellence sets us apart. Our Cornerstones: Patient-Centered Medical Home Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.

As a part of those Cornerstones, it is especially important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets CNY Family Care apart.

The Health Information Management (HIM) Patient Portal Specialist serves as the main point of contact for all practice issues related to the patient portal as well as the main point of contact for patients on portal function and access issues. The HIM Patient Portal Specialist works with EMR (Medent) on technical functionality issues and future enhancements for the patient portal. The Patient Portal Specialist will also be responsible for routing and indexing electronic, mailed, and faxed medical documents in a compliant manner.

Promotes patient portal usage with patients and staff through patient outreach and providing education. When necessary, train practice staff and patients on patient portal functions and uses.

Regularly runs portal activity and error reports and reviews to identify utilization and opportunities for improvement.

Answers patient and staff patient portal questions, and resolves any problems related to portal access. Communicates trends to EMR (Medent) and department manager as appropriate.

Stays up to date on enhancements and changes to the EMR portal functionality and provides feedback to EMR vendor programming staff to facilitate software development to improve efficiencies for the practice and ease of use for the patients.

Works with EMR (Medent) staff to enhance portal functionality and maximize practices utilization of EMR features. Implements changes, as necessary.

Provides on-going education to patients and staff on changes and any updates to the EMR portal functionality.

Sends communications to patients via patient portal blasts,email and regular mail.

Answers telephone calls with exemplary customer service while ensuring each patient interaction related to problems with their patient portal is handled with care.

Routes calls appropriately taking accurate and complete phone messages.

Indexes and routes a variety of e-faxed and direct secure message/N2N medical documents accurately into the patient electronic health record in accordance with the practice's established policy and procedures to ensure daily fax holding tanks and N2N direct documents are worked daily and do not get backlogged.

Performs regular quality checks to indexed documents accordance to the practice's established procedures and best practices.

Maintains strict confidentiality of health records in accordance with Federal and State laws as well as the practice's established policies and procedures.

Assists New Patient Representative with importing history updates in the EMR submitted by patients on the patient portal.

Performs other related duties as assigned.

High school diploma or general education degree (GED) required; one to two years of college in the fields of Marketing, Business Administration or Health Information preferred. Minimum of two years previous experience working in Health Care/ Medical Records/HIM required; or three or more years of related experience in a medical office which uses an Electronic Medical Record (EMR); or equivalent combination of education and experience. Experience with MEDENT Electronic Medical Record is preferable.

Position Requirements

High school diploma or general education degree (GED) required; one to two years of college in the fields of Marketing, Business Administration or Health Information preferred. Minimum of two years previous experience working in Health Care/ Medical Records/HIM required; or three or more years of related experience in a medical office which uses an Electronic Medical Record (EMR); or equivalent combination of education and experience. Experience with MEDENT Electronic Medical Record is preferable.

Full-Time/Part-Time

Full-Time

Shift

Days

Benefits

Competitive salary and comprehensive benefits including Health, Dental and Vision Insurance, Company paid Life Insurance, 401K with Employer Match, and Evening/Weekend Shift Differential.

Tags

HIM; EMR; Electronic Medical Record; Patient Portal; Health Management; Medical Record; Health Information Management

Rate of Pay

$18.00 - $22.00

Position

Patient Portal Access Representative

Number of Openings

1

Exempt/Non-Exempt

Non-Exempt

About the Organization

CNY Family Care, LLP was founded in 1999 with the goal of providing compassionate and professional medical care. We are a Family Oriented Medical practice with Physicians, Physician Assistants, Nurse Practitioners and Diabetic Educators. CNY Family Care takes a team approach to meeting the medical needs of our patients through compassion, respect, and professional care. We are available for our patients when they need us. We partner with our patients to provide a proactive approach to medical care, which improves their quality of life.

One of our main goals at CNY Family Care, LLP is to provide all of our patients with continuous and comprehensive health care. As part of this care model, we ask all of our patients to select one personal physician. This PCP/Primary Care Physician will maintain an ongoing relationship with the patient and will then always be in charge of their care. They will oversee the care team that consists of nurses, Nurse Practitioners, Physician Assistants and Diabetic Educators who might interact with the patients when they visit the office. Our care team will work towards ensuring that the patients receive the appropriate age-related preventative testing and treatment as well as the latest evidence-based treatment (proven and documented) for their individual medical condition(s).

We continue to grow and expand our services in order to meet the demands of our patient population.