Portfolio Executive

Phoenix, AZ, United States

Are you an adrenaline junkie? Do you thrive when you are juggling multiple projects, working in harmony with an amazing team, and solving problems? If you answered “yes,” step right up and apply for our Portfolio Executive position.

You will be responsible for growing and retaining a customer portfolio, while also executing service delivery to achieve customer commitments. Portfolio Executives are C.H. Robinson brand ambassadors, accountable for fostering positive customer experiences while growing your book of business. Here’s where your talent for relationship building, problem solving, and delivering an exceptional customer experience is critical.

To be successful, you will deploy sales persuasion and a sense of urgency plus a keen understanding of your customers’ daily business challenges and supply chain goals. Sound fun? Read on.

So what can we do for you?

When you achieve, we succeed. Our commitment to equipping you for success begins on day one with our dynamic and comprehensive onboarding program – an interactive training that’s an engaging mix of activities, self-guided learning, and personalized coaching and mentoring. We invest in your professional growth and development, and help you reach your life goals with our excellent benefits packages. Here, you have the flexibility to create a career that works with your life. Not to mention a collaborative, welcoming culture, inclusive employee resource groups, virtual happy hours, networking events... We could go on and on!

…and how you can earn more of it. This role comes with unlimited potential. A combination of competitive base salary with uncapped commission potential!

Can you go with the flow?

The ever-changing nature of this global pandemic means our work model is constantly evolving. With offices around the globe, we continuously monitor guidelines and protocols to protect your wellbeing.

Long-term, this position offers you the flexibility to work remotely 1-2 days per week, and your recruiting team will fill you in on details for your exact position and location in the meantime, depending on the current situation.

We recognize life’s not all about work. That’s why our hybrid work model gives you the flexibility to create a career that works with your personal and professional goals.

Drive Service Delivery & Business Development:

Generate demand by pursuing active accounts by identifying new contacts, product, and service opportunities within portfolio

Cultivate opportunity to meet & exceed monthly net revenue and volume expectations

Uncover opportunities for growth within accounts to develop transactional to committed business aligning with customer needs.

Understand market conditions, and analyze information to make timely and effective decisions

Ensure quality execution against expectations, identify issues and implement solutions and modal conversion with a sense of urgency

manage pricing strategies through a clear understanding of customer buying habits and C.H. Robinson’s position within the customer’s supply chain

Execute upon customer facing operational activities including quoting, load building, shipment activation, and order level service escalations

Deliver Exceptional Customer Service:

Use effective negotiation and sales strategies in discussing pricing and selling services with the customer

Manage conflict and navigate difficult conversations with the customer using tact and diplomacy

Maximize customer experience by taking a pro-active approach to quality control leveraging internal stand-up meetings and customized external KPI alignment

Collaborate and actively communicate with partners on the capacity/product/supply team regarding customer needs, issues and solutions in order to meet customer expectations

Execute Process Efficiency:

Leverage customer facing technology to improve efficiencies and time management

Understand negotiated payment terms and processes and ensures timely invoicing through monthly reviews

Assist in the development of any SOPs required to manage the customers’ business effectively aligning with internal resources

Maintain a minimum portfolio size of existing customers by volume and revenue

Other duties or responsibilities, as assigned, according to the team and/or country specific requirements

You’re a great fit if you have:

High School Diploma or GED equivalent

Ability to travel up to 10% (domestically and internationally)

Site Specific: Fluent in Spanish and English (written and verbal)

Value a diverse and inclusive work environment

Hold a Bachelor’s degree from an accredited college or university

Have a minimum of 1 year of previous sales experience

Are technically proficient in Microsoft Office Suite of programs

Exhibit demonstrated negotiation and sales strategies experience

Display strong decision-making, multi-tasking, communication and interpersonal skills

We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for?  Click that apply button.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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