Generator Service Technician, Generator Service Team

New Albany, Ohio, USA

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Generation Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

Key job responsibilities

- Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities

- Respond to customer requests

- Travel to designated sites and perform professional quality field service repairs consistent with company standards

- Advise the Generator Service Manager of parts needed for necessary repairs

- Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary

- Document detailed, complete and legible descriptions of all repair operations performed

- Accurately record time, expenses, and mileage

- Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice

- Lift up to 50 lbs frequently; pushing and pulling a maximum force of 50 lbs

- Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS - High School Diploma or equivalent

- 5+ years of hands-on working on electrical generator systems

- 1+ years of experience troubleshooting and repair of equipment using standard safety procedures

PREFERRED QUALIFICATIONS - 2-year technical training program completion, or completion of a 3 year apprenticeship

- Fully trained on Cummins, MTU, and Caterpillar products

- Knowledge of engines, generators and load transfer equipment

- Technical knowledge of electrical generator systems and related engine mechanical failures

- Meets/exceeds Amazon’s leadership principles requirements for this role

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.