Manager, Project Management Services (Enterprise)

Carpinteria, CA, United States

Job Description

Procore is seeking a Manager of Project Management (Enterprise) to own driving, scaling, and inspiring a team of talented individuals focused on implementing Enterprise customers. The Implementation team is vital to Procore, instrumental to long-term profitability, and encompasses onboarding, training, services, and product adoption. This role will focus on evolving our current implementation processes to scale at hyper-growth speeds and deliver on Professional Services commitments while leading a team by Procore's values of Openness, Optimism, and Ownership.

We're looking for someone to join our team immediately. Ability to travel up to 25%.

What you'll do:

Own the overall success of a team of project managers overseeing our Enterprise business accounts in the United States. This includes planning, executing and staffing to assure an outstanding client experience that decreases time to value and drives renewals and contract expansions.

Provide oversight on active projects to ensure Statement of Work compliance and delivery of commitments for six-figure services offerings.

Attain mastery over and become subject expert in Procore services engagements.

Create efficiencies in process and procedures, continually seeking ways to promote product adoption and faster software implementations.

Manage implementation activities. Track and measure KPIs, project milestones, onboarding tasks, and advocate for Procore clients.

Measure effectiveness of project management team. Refine operational metrics for the team, create reporting and review cadences, provide status updates to the executive team.

Guide team in effective client issues resolution, and handle any escalations.

Develop employees, retain talent and define career paths.

Collaborate with Sales, driving services scoping and discussions during the sales process.

Connect with Clients and Prospects in order to deliver the value of our implementation services.

What we're looking for:

Bachelor's degree

7+ years previous customer implementation services experience on SaaS software platforms including onboarding, training, project management, client relationships

2+years of management experience

Experience with creation and/or delivery of Statements of Work (with values in the six figures+) including project management, managing to budget, timeline and milestones. Proven ability to communicate Project status, risks and progress to Enterprise leaders and C-Level Executives.

Experience delivering services to Enterprise-level clients in collaboration with Technical Services and Sales.

Deep understanding of value drivers in both recurring revenue business models and professional services models

Customer-oriented with strong analytical and problem-solving skills, plus history in managing customer expectations and negotiating appropriate resolutions to issues.

Enthusiastic and creative leader with the ability to inspire and motivate others

Ability to influence through persuasion, negotiation, and consensus-building

Strong empathy for customers AND passion for revenue and growth

Analytical and process-oriented mindset

Demonstrated desire for continuous learning and improvement

Excellent communication and presentation skills

Deep understanding with Professional Services Automation, Financial, Construction, Customer Relationship Management, Project Management or ERP software solutions preferred.

Experience related to Top ENR construction and/or financial industry a plus.

Additional Information

Base Pay Range $104,380 - $143,523 plus commission for an estimated on-target earnings of $122,800 - $168,850. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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