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Flexential
Dallas, TX, United States
Job Description: As a Senior CSM, you’ll be the key relationship manager for a book of business holding new and existing complex hosting and colocation customers. Ultimately responsible for customer satisfaction and retention, you’ll achieve this through a variety of touchpoints and activities. From onboarding, to building success plans, proactive
Job Source: FlexentialCarGurus
Dallas, TX, United States
Who We Are At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, were the largest and fastest
Job Source: CarGurusLineLeader
Irving, TX, United States
At LineLeader, we're committed to helping childcare organizations grow enrollment, boost parent engagement, and simplify center management. Our award-winning childcare platform is in use at 6,000+ childcare centers across the world. We're a fast-growing SaaS company looking for individuals who value teamwork, are customer-centric, and get excited a
Job Source: LineLeaderS&P Global
Dallas
**About the Role:** **Grade Level (for internal use):** 08 **The Team:** The KY3P Customer Excellence Team is seeking a high-energy, detail-driven, and personable Customer Success, Sr. Analyst to help our clients get the most value out of our services and have a great customer experience. **Responsibilities and Impact:** As a Customer Success Sr. A
Job Source: S&P GlobalS&P Global
Dallas, TX, United States
About the Role: Grade Level (for internal use): 08 The Team: The KY3P Customer Excellence Team is seeking a high-energy, detail-driven, and personable Customer Success, Sr. Analyst to help our clients get the most value out of our services and have a great customer experience. Responsibilities and Impact: As a Customer Success Sr. Analyst for
Job Source: S&P GlobalOpenGov
Plano, TX, United States
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive! Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dol
Job Source: OpenGovTake Command
Dallas, TX, United States
About Take Command Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right sup
Job Source: Take CommandAppFolio, Inc.
Dallas, TX, United States
Description Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion
Job Source: AppFolio, Inc.Dallas, TX, United States
Job Description
SR CUSTOMER SUCCESS MANAGER: Exempt
Job Summary:
The Sr Customer Success Manager (CSM) is a role with direct accountability for driving success into
long-term relationships of the Installed P&L, along with ensuring very high retention rates and customer
loyalty scores. The Sr CSM has direct responsibility for identifying revenue protection and expansion
opportunities and providing ongoing account management for a territory of existing customers. This
responsibility includes multi-year account planning and relationship management of major accounts,
orchestration of executive-level relationship management with customers and ACI senior/executive
leadership, and account get-to-green planning. The Sr CSM has an indirect responsibility to expand revenue
from cross-selling and up-selling through a lead generation process leveraging insights from the account
monitoring.
Job Responsibilities:
•Execute a consistent approach for major account planning and relationship management. Ensure
these account plans are robust and tested. Systematically identify and measure growth and
expansion opportunities.
•Expand Relationships through effective Lead Generation by expanding revenue in accounts
through cross-sell and up-sell opportunities. Communicating proactively with differing
organizations, surfacing opportunities and/or issues.
•Lead the account team(s), ensuring collaboration within the team and across the customer
lifecycle to deliver optimal results for both the customers and ACI.
•Achieve defined metrics, including but not limited to backlog growth, annual revenue, and
customer satisfaction.
•Perform other duties as assigned.
•Understand and adhere to all corporate policies, including but not limited to the ACI Code of
Business Conduct and Ethics.
Knowledge, Skills, and Experience required for the job:
•10+ years' experience in customer-facing roles working with Fortune 100 and/or very large and
complex strategic clients.
•Strong business and negotiation skills.
•Proven experience with account planning and review process, including customer experience and
relationship management.
•Experience with recurring revenue business models, commercial and contractual term-based
software license agreements, account planning and management process, and payments as
applicable to banking, commercial, and/or financial intermediaries.
•3+ years of vertical industry experience working with clients in commercial banking, retail banking,
consumer finance, insurance, healthcare, higher education, and/or government.
•3+ years in payments or a payments-related field with strong knowledge of payments ecosystems.
Preferred Knowledge, Skills, and Experience needed for the job:
Work Environment:
•Eastern or Central time zones preferred - remote, home-based office setup
•Standard work environment
•Majority of time spent on PC (Phys. Req.)
•Travel as necessary
Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our website at www.aciworldwide.com . JOB ID (Requisition #13444)
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
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Email Alert for Sr Customer Success Manager jobs in Dallas, TX, United States
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