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Inotiv
Gaithersburg, MD, United States
IT Support Services Technician II Location : Location US-MD-Gaithersburg ID 2023-4078 Category Information Technology Type Full Time - Permanent Overview The Inotiv IT organization is looking for an energetic professional to provide IT support for the Gaithersburg and Rockville sites. This onsite role focuses on providing technical IT su
Job Source: InotivGridiron IT
Washington, DC, United States
Gridiron IT is seeking a Service Desk Technician with an active TS clearance to support a federal client onsite in Washington, DC. The Technician will provide Service Desk and Desktop Support for approximately 1000 end-users operating in a mixed Windows Desktop thick and thin client environment. Qualifications and Responsibilities: Diagnose, tro
Job Source: Gridiron ITDelphi-US
Hyattsville, MD, United States
Title: Desk Support Technicians - Contract to Hire - Job #4090 Location: 100% Onsite in Hyattsville MD 20782 Job Description: Our client is a highly regarded government contractor. They are performing a number of IT functions for a customer which is a branch of the government that tracks and manages the health and welfare of the U.S. Our clien
Job Source: Delphi-USGeneral Dynamics Information Technology
Washington, DC, United States
Req ID: RQ171927 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Job Family: Help Desk Skills: Help Desk Support,Information Technology (IT) Support,Remote Tools,Service Level Agreement (SLA) Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: The world of investing is fasci
Job Source: General Dynamics Information TechnologyStillwater Human Capital LLC
Herndon, VA, United States
Service Desk Technician Level II-IV Location: Chantilly, VA Stillwater is seeking a Service Desk Technician who will provide front-line support and act as the primary point of contact for a large government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with every interaction. This rol
Job Source: Stillwater Human Capital LLCAAC
Vienna, VA, United States
Serve as the initial point of contact and resolution for IT related incidents and requests. Accept and document customer reports of incidents and service requests through telephone, voicemail, email, self-service portal, instant messaging, and personal visits to the Service Desk. Interface directly with supported end-users to provide hardware, soft
Job Source: AACApex Systems
Arlington, VA, United States
The Technical Operations Center (TOC) Service Desk Agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software. The IT Service Desk supports a nearly 6000 user community within the Department of Homeland Security
Job Source: Apex SystemsGeneral Dynamics Information Technology
Alexandria, VA, United States
Req ID: RQ166669 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Job Family: Systems Administration Skills: Active Directory (AD),Customer Service,Documentations,Information Technology (IT),Technical Support Certifications: Comptia Secuity Plus - CompTIA Experience: 1 + years of related exper
Job Source: General Dynamics Information TechnologyWashington, DC, United States
The general hourly range for this position is $25.00- $29.00 per hour. Salary offers will be commensurate with experience, qualifications, skills, training, and education.
The Humane Society of the United States (HSUS), the nation's most effective animal advocacy organization, is seeking a Support Technician II, Service Desk for the Technology and Information Solutions department. This position is responsible for installation, configuration, operations, and maintenance of PC-based systems and business hardware, software, and applications. This position analyzes performance problems and recommends solutions to enhance functionality, reliability, and/or usability. This position may also work with team members to complete projects using a standard project management methodology.
You will be responsible for:
• Installing, testing, and servicing a variety of computer software, hardware, data network, and telecommunications devices, as well as other peripheral equipment related to information technology. Maintaining high customer satisfaction ratings in issue resolution;
• Receiving, investigating, resolving, and tracking Service Desk tickets in a timely manner;
• Applying software patches and performing hardware and peripheral equipment improvements, upgrades, and repairs to ensure all systems are up to date;
• Monitoring and maintaining desktop systems, printers, and other peripheral equipment;
• Researching and analyzing new technology, techniques, threats, and industry best practices to optimize efficiency and usability and minimize vulnerabilities;
• Coordinating with vendors as necessary to resolve issues with IT systems, software, or hardware;
• Gathering and maintaining inventory of IT equipment, such as desktops, laptops, mobility devices, etc., as well as the parts and materials used to repair these devices;
• Developing documentation/user guides for common user issues;
• Presenting equipment and policy training to staff and end users;
• Assisting with engineering and implementing IT projects;
• Performing other duties or responsibilities, as assigned.
Qualifications and Requirements:
• Associates Degree in Engineering or Computer Science, or equivalent work experience required;
• A minimum of two (2) years of service desk and technical support experience required;
• ITIL Foundation Certification a plus;
• Ability to maintain workstations;
• Strong knowledge of installation, configuration, and administration of Windows desktops;
• Analytical and reasoning skills, as well as the ability to communicate ideas and provide innovative solutions strongly preferred;
• Must have ability to foresee potential issues and take action to prevent them, with a strong sense of urgency to correct issues when they do arise;
• Must exercise independent judgment within broadly defined procedures and policies;
• Working knowledge of Microsoft Suite (Word, PowerPoint, Excel, Outlook);
• Strong written and verbal communication skills;
• Attention to detail and commitment to excellence demonstrated by the delivery of quality and timely outcomes;
• Strong interpersonal skills are necessary;
• Strong interest in animal protection issues preferred.
This position is in the DC Metro Area
When applying please submit your resume and cover letter as one document.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age national origin, sexual orientation, gender identity, disability, marital or parental status or protected veteran status. EOE
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Support Technician II, Service Desk jobs in Washington, DC, United States
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