Director of Product

Ashburn, VA, United States

Director of Product

Department: Operations

Employment Type: Permanent - Full Time

Location: Headquarters

Reporting To: Kyle Rice

Description

This position is responsible for leading ARC's expansion across federal, commercial, and international market spaces. Our current focus in on DoD stakeholders and operators. The role is central to building a product-oriented culture within the company, leading the development and communication of the product vision and strategy to both internal and external stakeholders as part of formal business development, proposal, marketing, and compliance efforts. Additionally, the role serves as the primary position to clearly articulate market and customer-based requirements derived from ARC business development to and across the ARC operations and engineering teams. This role will quickly and accurately translate customer needs into formalized, written engineering requirements for Engineering team/CTO feature/device deliveries.

Location : Washington, D.C., Region

Travel : 30-50% per leadership guidance

This position will require access to restricted information and facilities protected under U.S. laws and regulations, including the National Industrial Security Program Operating Manual (NISPOM). Please note that any offer for employment will be conditioned on any required authorization to receive access to such restricted information and facilities necessary to perform the responsibilities of the position.

Citizenship Verification: This position requires verification of U.S. Citizenship to meet federal government security screening requirements required for this role. The successful candidate must be a U.S. Citizen and otherwise eligible to obtain access to classified information and facilities necessary to perform the responsibilities of the position.

Key Responsibilities

Maintain focus on the key value-streams of product features while aiding implementation efforts to resolve conflicts in requirements and prioritization.

Identify and validate product solutions that accelerate ARC's goals, enable scale, and create a world-class user experience.

Manage end user feedback through the entire product lifecycle from concept/requirements definition to initial release, to maintenance. End user feedback includes internal expert insights, existing product test data, and industry research.

Define key product performance indicators, gather & manage net promoter scores (NPS), measure success, and ensure company leadership is aware of product status and needs.

Define and monitor how customers use and interact with ARC products, incorporating this feedback into product requirements and features.

[Internal ARC product requirements intake] Collaborate with engineering, operations, and business stakeholders to develop clear requirements and outcomes for all ARC products.

[External ARC product requirements intake] Monitor and manage changes from the marketspace, customers and R&D discoveries and translate these changes to products, product features, and new/adjusted requirements. Aide in the agile/Kanban process by prioritizing business needs based on these marketspace, customer, and R&D discoveries.

Serve as the senior lead for all Blackhat/competitive intelligence briefings, insights, and market competitors.

Vigorously identify and understand current and emerging state-of-the-art technologies in target market segments and translate how they might improve upon ARC product features and value-streams to our target customers.

Encourage the ARC team, advocate, & evangelize ARC's products to establish ARC as an industry leader in IoT & IoBT. Advance the strategic needs of ARC's customers by making an impact on the safety and efficacy of ARC's end user customer base including Law Enforcement and DoD personnel.

Define and develop ARC's product portfolio, product strategy/Roadmap(s), unified user experience (UX), software tiers, product requirements, high-level mocks/wireframes.

Set and own ARC's product licensing requirements and definition in collaboration with Business Development sales pipelines & strategy.

Responsible for ownership of ARC's compliance standards against each ARC product. Gather new compliance requirements from external customers and translate into ARC product requirements.

Define ARC's product vision and roadmap in alignment with key stakeholders across Business Development, Operations, and Engineering.

Work directly with Engineering to define Minimum Viable Product (MVP) definitions to achieve schedule.

Serve as senior leader for Control/Configuration Management Board (CCB). This CCB serves as the critical linchpin between BD, Ops, and Engineering to ensure we have full documentation of changes, modifications to product, and the resulting priorities. The CCB is led by the Director and reports findings to the Leadership Team (LT).

Skills, Knowledge and Expertise Minimum 3 years as a product manager working with an R&D product development team with accomplishments in delivering data products with UX/UI features.

Prior US Military experience, preferably combat arms MOS, and a familiarity with DOD technology acquisition cycles.

Experience developing and leading high performing, deadline driven product teams.

Excellent written and verbal communication skills, including detailed requirements and use cases, wireframing, planning documentation and customer presentations.

Excellent at solving complex problems. Balanced aptitude for working with internal and external stakeholders spanning engineering (including hardware, software, and data science) and business functions (marketing, sales, operations).

Demonstrated success decomposing a problem into addressable component parts and building business cases for new product releases with a progression of MVP to commercially viable acceptance criteria. Demonstrated ability to act decisively when considering trade-offs and prioritizing product features.

Understanding of the full DoD product lifecycle management, including concept, definition, implementation, test/acceptance, and maintenance/support.

Experience participating in Agile/Kanban development methodologies with tools like JIRA and Confluence.

Benefits

Equity Options

401k plan

Employer paid employee medical, dental and vision

13 paid holidays

Unlimited PTO Policy