Account Management - Operations Specialist, Scheduling and Cell Logistics
Seattle, WA, United States
Operations Specialist, Scheduling and Cell Logistics
Job Number: 24-01478
Be part of a company that delivers life-changing healthcare solutions. Eclaro is looking for an Operations Specialist, Scheduling and Cell Logistics for our client in Seattle, WA.
Eclaro’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
The Global Operations Specialist, Scheduling and Cell Logistics will be the primary points of contact for our manufacturing and logistics partners, both internally and externally over the weekends.
The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of Client’s clinical and commercial autologous cellular immunotherapy products. The specialist will resolve realtime operational issues related to transportation, manufacturing, distribution, and administration.
The specialist must maintain strong relationships with both internal and external partners to ensure best-in class customer service is delivered to our patient treatment centers around the world.
The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-today operations (> = 95% of time). Participation in projects and working groups with growth opportunity as operations permit, considering performance and alignment with development plan.
The position is fully remote. Remote work must be performed at home with a consistent office setup and internet access, as extensive work at computers and phones is essential to job function
Pay Rate: 41.42 $/Hour
Qualifications:
Bachelor’s degree or equivalent work experience
3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
Experience working in a regulated environment (cGMP/FDA) is preferred
Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word
Responsibilities:
Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
Monitor collection, delivery, transportation, and manufacturing activities
Troubleshoot and develop plans of action for issues throughout the patient journey
Interact with internal and external stakeholders over the phone and email
Ensure a positive end-to-end customer experience
Execute urgent escalations and facilitate product returns and product replacements
Input and maintain transactional data related to patient schedules within Client’s scheduling system
Actively participate in tactical and other meetings as assigned
Facilitate daily operations activities and meetings including shift turnover on rotating basis
Provide real-time scheduling portal support to external users
Monitor and triage requests and issues within the case management system
Provide on-call and holiday support as assigned
Required Skills:
Highly self-motivated, self-aware, and professional
Flexible in responding to quickly changing business needs
Exceptional customer service orientation
Skilled at managing tense situations and de-escalation
Eager to work with teams from other regions and cultures
Strong sense of ownership and accountability
Able to work independently and in groups
Fluent reading, speaking, and writing skills required in English has context menu
If hired, you will enjoy the following Eclaro Benefits:
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
If interested, you may contact:
Paul Quibuyen
[email protected]
6466952942
Paul Quibuyen | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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