GUEST SERVICES AGENT (FULL TIME AND PART TIME)
Granville, OH, United States
Flik Hospitality Group
+ We are hiring immediately for full time and part time GUEST SERVICES AGENT positions.
+ Location: Granville Inn - 314 East Broadway, Granville, OH 43023 Note: online applications accepted only.
+ Schedule: Full time and part time schedule. Nights and weekends required. Hours and days may vary; more details upon interview.
+ Requirement: Previous hotel experience preferred.
*Internal Employee Referral Bonus Available
+ Pay Range: $15.00 to $17.00
Free meals, uniforms and laundering service available at select locations.
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Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!
What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.
We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.
Job Summary
Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.
Essential Duties and Responsibilities:
+ Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
+ Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
+ Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
+ Balances and drops receipts according to accounting specifications.
+ Provides guests with information about the facility, services, and amenities.
+ Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
+ Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
+ Fields and resolves guest complaints or escalate for resolution to appropriate department.
+ Assists guests in emergency situations.
+ Maintains adequate supplies and functional equipment at the Front Desk.
+ Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
+ Perform other duties as assigned.
Associates at FLIK are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).
Applications are accepted on an ongoing basis.
Flik maintains a drug-free workplace.