Customer Service Representative

Customer Service Representative — Best Friends Pet Care

Join to apply for the Customer Service Representative role at Best Friends Pet Care.

We are an employee‑owned and operated national pet care company with over 70 locations across 20 states. We’ve been in business for 30 years and are expanding, offering many growth opportunities.

Pay Range

$15.00/hr – $17.00/hr (amount may vary based on experience and qualifications)

We Offer

• Health, dental, vision, and life insurance; STD/LTD and 401(k) with company matching
• Employee Stock Ownership Plan (100 % company paid)
• Paid vacation
• Pet supply and service discounts

Responsibilities

• Check‑in and check‑out of guests, including guests’ pets
• Provide a warm welcome to human and pet guests
• Answer phone calls and handle inquiries professionally
• Maintain cleanliness and organization of the lobby and guest areas
• Schedule guest stays and update reservation records
• Complete file maintenance and data entry tasks
• Escort pets to and from their rooms

Qualifications

Skills Required

• Love of animals
• Professional manner at all times
• Ability to work evenings, weekends & holidays
• Capability to lift and carry 40 pounds or more
• Standing/walking for eight hours a day
• Fast‑paced environment adaptability
• Computer proficiency
• Comfort handling leashed dogs and exposure to disinfectants and animal dander

Essential Job Functions

• Greet all human and pet guests
• Identify animal body language and behaviour accurately
• Follow safe handling procedures
• Provide excellent customer service during check‑in and check‑out
• Escort pets to and from their rooms
• Take reservations over the phone
• Work both independently and as a team player
• Maintain the cleanliness of the facility
• Communicate with management and team members

Required Education

• High School Graduate or Equivalent
• At least 1 year of professional animal experience

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industry

Pet Services

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