Data Analyst

San Jose, CA, United States

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity:

At Adobe, we create digital experiences that change the world. How? We help people bring ideas to life by creating content that makes life more fun and work more impactful. We give businesses and organizations the power to truly engage their customers. We are the ones behind the appealingly designed content that streams across your laptop, TV, phone, and tablet every day—and we are the ones who harness the extensive power of big data to help companies find and reach the people who have an appetite for that content.

We do it with energy, passion, and curiosity, and we are backed by our rich heritage and culture of innovation. We are looking for exceptional talent to join us.

Adobe Systems seeks a Data Analyst to join the Digital Media SMB Customer Analytics team. The group enables success and drives accountabilities for all customer journey aspects of the Digital Media business. They focus on knowing what impacts programs had on the customer experience as well as driving value growth. This role will be passionate about identifying drivers of customer engagement, retention, and expansion, specifically around B2B or SMB customers.

What You'll Do:

Apply expertise in quantitative analysis, data modeling, and other data science approaches to gain deep insights into customers’ behavior and journey across surfaces impacting customer acquisition, engagement, and retention.

Define and prioritize which opportunities we should pursue to increase customer engagement and retention and grow the business.

Partner with Finance, Product & Marketing team to build quarterly and annual plans using data science modeling

Develop queries, analyze data sets, and build reporting dashboards accessible via Tableau or PowerBi.

Monitor weekly performance, understand the root causes of changes in metrics, and provide guidance on forecasts

Bring together, synthesize, and interpret disparate quantitative data within the context of business objectives, identify trends, and explore data through segments and cohorts

Lead business performance by analyzing data using Excel, SQL, Tableau and PowerBi on an ad hoc basis to extract the required data to communicate insights.

What You Need to Succeed:

4+ years of hands-on experience doing quantitative analysis preferably in the field of e-commerce, strategy, or management consulting. MS in Analytics or similar degree preferred

Experience in defining a business problem, collecting required data, analyzing the results, and synthesizing a compelling argument

Strong analytical skills to articulate key business and financial implications/business impact

Strong proficiency in querying and manipulating large data sets using SQL like languages, Python, R, etc.

Statistical Modeling in Microsoft Excel or Power Pivot

Experience with data visualization tools such as Tableau/Power BI

Comfortable communicating insights and findings to a broad range of collaborators, team members, and regional partners. Ability to tell data driven insights in a clear and concise narrative

Willingness and desire to lead and build new things

Take initiative, seek new challenges, and acquire vital knowledge and skills to get the job done.

The desire and ability to advocate ground-breaking change and present supporting facts and data to back up your position.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $73,900 -- $170,300 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.