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TEKsystems
Detroit, MI, United States
Description: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus (Esp
Job Source: TEKsystemsUnited Wholesale Mortgage
Pontiac, MI, United States
The Service Desk Support Analyst is the first line of defense working directly with internal clients to identify, diagnose, and resolve both business and technical problems. We collaborate with teams across IT to improve and promote self-service solutions as well as generate and disseminate Global communication throughout the company. Incidents we
Job Source: United Wholesale MortgageMichigan National Guard
Detroit, MI, United States
Join the Military for our 147 different career fields such as Military Police, Admin, Medic, Trade Skills, IT, Engineering and more. The Michigan Army National Guard is a Michigan based branch of military service. We have both part and full time job positions. We also have entry level to management level job openings. We can assist with paying for
Job Source: Michigan National GuardNR Consulting
Detroit, MI, United States
Title: Technical Support Location: Detroit, MI, 48202 (Must be able to be onsite 2x a week for hybrid model) Position Type: Contract with possible extension Duration: 12+ Months General Summary of Function/Purpose of Position What is the function of the work area and how does this position fit into that function? Provide support to the agency end
Job Source: NR ConsultingArab Community Center for Economic and Social Serv
Dearborn
Help Desk Technician Department: Community Health & Research Center Location: Dearborn, MI START YOUR APPLICATION (rmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3086590&source=3086590-CJB-0) Job Title: Help Desk Technician Job Status: Full-time Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through tr
Job Source: Arab Community Center for Economic and Social ServRoush Enterprises
Livonia, MI, United States
We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading. We fuse technolo
Job Source: Roush EnterprisesGlobal Information Technology
Southfield
Job Description Job Description Global Information Technology is Professional IT training and consulting services corporation that has been in business since 1999. Global Information Technology committed to providing students with the necessary skills and attitudes to secure employment in their field of training. We have an urgent need for Comput
Job Source: Global Information TechnologyE & E Tech
Livonia, MI, United States
Job Summary E & E Tech is a leading Managed Service Provider with headquarters in Livonia, MI. Serving a nationwide client base, we keep organizations safe, secure, and efficient with our expert IT capabilities. From security and hardware to unified communications and new technology installations, our specialists keep our clients covered. The Tec
Job Source: E & E TechNovi, MI, United States
ABOUT US
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staff's commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a full-time IT Service Technician to join our team working in the Greater Detroit area. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Some travel will be necessary to visit client locations, mostly within the Greater Detroit area, but potentially visits up to three hours away - transportation is company-provided. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.
KEY RESPONSIBILITIES
Diagnose and troubleshoot end-user issues remotely through the ticketing system
Maintain high-quality support by responding quickly, effectively, and in a professional manner
Provide on-site technical service and support for existing clients, including, but not limited to:
Modifying configurations, utilities, software default settings, etc. for local workstations
Ensuring each workstation has the proper equipment
Installing, testing, and configuring new workstations, peripheral equipment and software
Managing PC setup and deployment for clients' new employees
Document internal procedures and notes pertaining to the ticket resolution
Assist Project Technicians with on-site technical setup for new clients
Assist remotely with service requests and escalated tickets
Maintain inventory of all equipment, software and software licenses; including frequent communication with the Inventory Admin to send and receive equipment on schedule
Perform timely workstation hardware and software upgrades as required
QUALIFICATIONS 1+ year(s) of experience working on an IT Service/Help Desk or NOC team environment
1+ year(s) of experience providing excellent customer service
Proven written and oral communication skills
Ability to work independently, achieve high standards, and consistently meet deadlines
Possess an inclination and passion for learning new technologies quickly
Excellent problem-solving skills, especially in fast-paced, high-pressure situations
CompTIA A+ Certification (or equivalent)
Certification or above-average comprehension of:
Active Directory services
Network setups and configurations
Microsoft 365
Multi-platform environments
Ninja RMM (or similar RMM/PSA software)
Freshdesk (or similar ticketing system)
Cisco Meraki
WE CAN'T DO WHAT WE DO WITHOUT YOU
This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.
Email Alert for IT Service Technician jobs in Novi, MI, United States
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