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AVEVA
Lake forest, CA, United States
**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably.** **Were the first software business in the world to have our sustainability targets validated by the SB
Job Source: AVEVAAVEVA
Lake Forest
**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.** **We’re the first software business in the world to have our sustainability targets validated by t
Job Source: AVEVAMasimo
Irvine, CA, United States
Job Description Job Summary The Technical Support Administrative position is responsible for the call-intake step of Masimo's Customer Complaint process. Additional duties include customer follow-up for repair and replacement requests, confirmation of repair approval fees, and logistics activities. Customers supported include internal customers (
Job Source: MasimoOpen Systems Technologies
Irvine, CA, United States
Our direct client of ours located in Irvine CA. has a long term contract opportunity. Its a hybrid role, 4 days onsite. Looking for a Technical Support/ Deskside Support Specialist to join their team. Required Qualifications Desktop Support background - 4+ years, Help desk and end user troubleshooting experience, Site support experience. Preferre
Job Source: Open Systems TechnologiesGatestone & Co., Inc.
Aliso Viejo, CA, United States
Job Description: Discover Gatestone Established in 1926, Gatestone has been a trailblazer in providing exceptional outsourced Customer Contact Center and Business Process Outsourcing (BPO) services to world-class organizations, including those among the Fortune 500. We are delighted to announce Gatestone's prestigious accolade, as recognized by
Job Source: Gatestone & Co., Inc.Open Systems Technologies
irvine, ca
Our direct client of ours located in Irvine CA. has a long term contract opportunity. Its a hybrid role, 4 days onsite. Looking for a Technical Support/ Deskside Support Specialist to join their team. Required Qualifications • Desktop Support background - 4+ years, Help desk and end user troubleshooting experience, Site support experience. Prefer
Job Source: Open Systems TechnologiesANSYS
Irvine, CA, United States
Requisition #: 14275 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the
Job Source: ANSYSFisher & Phillips
Irvine, CA, United States
Technical Support Technician At Fisher Phillips, we know exceptional talent is the key to our success to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your profession
Job Source: Fisher & PhillipsSan Clemente, CA, United States
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Job Skills:
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
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Technical Support Engineer-remote jobs in San Clemente, CA, United States
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