Systems Analyst
Sand Springs, OK, United States
Job Description Job Description The Systems Analyst will be the main IT System and user support of business initiatives with the development and maintenance of the Enterprise Resource Planning (ERP) program (Epicor). This role will test ERP changes, report issues, and ensure systems provide accurate and meaningful data. The Analyst will perform a variety of independent tasks to complete projects and facilitate system productivity and stability.
The Analyst’s role will center around system operations and processes and support IT infrastructure. The position is responsible for providing business systems to provide the delivery of sound IT solutions and process improvements, specifically focusing on the organization's ERP system. To accomplish this, the Systems Analyst role requires project planning, learning, and understanding business requirements, execution of business improvements, and solutions to business processes and/or system enhancements/automation. The individual will provide technical and functional assistance to End Users and business needs while evaluating and developing systems solutions/procedures that are cost effective and meet business requirements.
Essential Functions
Serve as the functional and technical resource for ERP systems and analytics.
Support maintenance and inventory of company software, licenses, and hardware.
Interpret areas of opportunity to leverage the Epicor ERP system to meet current and future business needs.
Administer, improve, manage, monitor, and query SQL Server databases.
Drive standardized processes across the system.
Understand and prioritize business requirements, to translate these needs into functional requirement documents and design specifications.
Follow IT best practices and methodologies by gathering and documenting business requirements, developing project plans, obtaining business approvals, conducting risk assessment analysis, testing procedures, implementation of changes.
Provide functional and technical support to End Users working within the Epicor system.
Provide internal and external technical support and communications.
Manage system issues; analyze root cause of problems and provide direction for workarounds, corrections, and enhancements.
Create process documentation and train End Users.
Conduct gap analysis, process changes, conference room pilots, integration testing, system implementation and post-production support.
Provide after-hours on-call support as scheduled.
Maintain support for QMS process with documentation and work instructions.
Support other analysis, develop dashboards and reporting.
Education and Experience
Bachelor’s degree in MIS, CIS, CS or related industry preferred.
Minimum 2 to 5 years or more related experience preferably in a manufacturing environment.
Proficient in SQL development and ERP data tables.
Computer Hardware and Software maintenance and support experience.
Excellent written, organization, and verbal communication skills.
Experience supporting ERP systems in a Manufacturing and/or Distribution Industry.
Excellent troubleshooting skills.
Ability to work well independently or within a team, especially cross-functional teams.
Detail-oriented and can multi-task effectively in a fast- paced working environment
OGI is an equal employment opportunity employer.
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