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Mindful Health Solutions
Roseville, CA, United States
Overview: The Patient Care Technician provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. This role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the f
Job Source: Mindful Health SolutionsKaiser Permanente
Roseville, CA, United States
Description: The Patient Care Technician supports the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care.Essential Responsibilities:Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provi
Job Source: Kaiser PermanenteMindful Health Solutions
Roseville, CA, United States
Description Lead Patient Care Technician About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnet
Job Source: Mindful Health SolutionsLHH Recruitment Solutions
Sloughhouse, CA, United States
Patient Care Coordinator LHH Recruitment Solutions is currently seeking a full-time patient care coordinator for a client in the Rancho Murieta, CA area on a contract to hire basis. The client requires the representative to ensure that patients receive the necessary support, resources, and services to facilitate their healthcare journey. This pos
Job Source: LHH Recruitment SolutionsUnitedHealth Group
North Highlands, CA, United States
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inc
Job Source: UnitedHealth GroupOptum
Granite Bay, CA, United States
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inc
Job Source: OptumSutter Health
Auburn, CA, United States
We are so glad you are interested in joining Sutter Health! Organization: SCP-Sutter Center for Psychiatry Position Overview: Provides assistance and care for patients and ensures that both psychiatric and physical needs of the patients are met. Gathers and reports observational data, assists with daily living and monitors their conditions. Gains
Job Source: Sutter HealthKaiser Permanente
Roseville, CA, United States
Description: Job Summary:Please be aware that this position is currently under review as part of the jurisdictional process with the California Nurses Association to determine whether such position should be assigned to the CNA bargaining unit. This review is on a position-by-position basis and includes an analysis of the actual duties performed in
Job Source: Kaiser PermanenteEl Dorado Hills, CA, United States
Overview:
The Patient Care Technician provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. This role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check in to check out.
In addition, this role will also include responsibilities for all administrative aspects of TMS treatments, including scheduling, tracking insurance authorizations, administering psychiatric rating scales, and patient charting.
Responsibilities:
Collect Co-insurance/Co-pays from patients.
Accurately maintain schedules, patients, and insurance information.
Answer multiple phone lines and respond to email inquiries from prospective patients.
Possess thorough knowledge of each physicians services, requirements, and approaches.
Scan medical documents into Electronic Medical Records software.
Adheres to all HIPAA and confidentiality requirements.
Administer TMS treatments according to specific physician protocols. Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy.
Provide excellent patient care and treat patients with compassion while developing trust and rapport. Provide support, reflective listening, and compassion to patients struggling with depression and/or anxiety.
Troubleshoot and resolve issues with patient comfort, coil contact, and TMS system setup throughout treatment.
Administer psychiatric rating scales and counsel patients on completion of scales.
Record session notes, track insurance authorizations, and schedule patient visits using EMR and medical scheduling software.
Communicate with a team of certified TMS psychiatrists who oversee patient treatment at multiple office locations.
Qualifications: Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.
Experience working front desk in medical office required.
Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
Excellent written, verbal and follow-up skills required.
Excellent communication skills and ability to work well with a team.
Ability to interact with potential patients, clinic staff, physicians and departments in a professional manner.
Ability to multi-task with a high degree of attention to detail and bring tasks to completion.
Must maintain professional appearance and demeanor and interface well with patients in a mental-health setting.
Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.
Successful completion of TMS Certification (training and certification provided during the initial period of employment).
Experience working with patients who are suffering from anxiety and depression preferred.
An Associates or bachelors degree strongly preferred, but candidates with patient care experience will be strongly considered.
Pay range: $22 to 27 per hour
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.
Email Alert for Patient Care Technician jobs in El Dorado Hills, CA, United States
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