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Core Managed
Greenwood
Job Description Job Description Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication sk
Job Source: Core ManagedCore Managed
Greenwood, IN, United States
Core Managedis looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to h
Job Source: Core ManagedAnchor Point Technology Resources
Indianapolis, IN, United States
The Service Desk provides computer support for hardware and software issues, connectivity problems, wireless/mobile issues, printing and functionality questions. Most support is provided remotely via our Bomgar Remote Assistance and over the phone. Exemplary customer service skills are a requirement for this role, as providing excellent service to
Job Source: Anchor Point Technology ResourcesVerint Systems
Indianapolis, IN, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsAdult & Child Health
Indianapolis
Job Description Job Description Description: Adult & Child Health is a growing 501c (3) not-for-profit integrated healthcare organization based in Indianapolis servicing multiple locations. A&C is committed to a diverse and inclusive workforce . We offer flexibility, generous PTO (starting at 4 weeks), an immediately vested 401K, competitive be
Job Source: Adult & Child HealthOpentext
, IN, United States
** Lead Technical Support Specialist - VIM ( ABAP )** Req id: 22286 Hyderabad, TG, IN **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Inform
Job Source: OpentextBaker Hill
Carmel, IN, United States
Baker Hill, a renowned leader in providing cutting-edge financial technology solutions, is seeking an experienced and dynamic individual to join our team The purpose of the Technical Support Engineer position at Baker Hill Solutions is to provide Tier 2 support to our external clients in a high energy, fast paced, and team-oriented environment. Th
Job Source: Baker HillConfluent
Indianapolis, IN, United States
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and
Job Source: ConfluentIndianapolis, IN, United States
Description
SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.
You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within ServiceNow. Travel may be required to support remote FAA sites that do not have local technicians assigned.
This position is based ONSITE in Indianapolis, IN
Responsibilities
Installs software, modifies settings, and replaces hardware as required to resolve the incident.
Resolves desktop and network issues to restore service.
Understands premise wiring/cabling best practices.
Uses ITSM and ServiceNow ticket processes to document actions taken and executes hardware or software deployment.
Supports lifecycle asset management (LCAM) of IT equipment – deployment through exchange/disposal.
Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.
Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.
Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Qualifications
Required Education & Experience
A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification.
Must be willing to work effectively within a team environment in a fast-paced support role.
Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years with the ability to obtain a public trust.
Desired Skills, Experience, & Certifications
A Bachelor’s degree related to Computer and Information Technology Services and 2 years of experience, an Associate's and 9 years of experience, or High School and 10 years of additional experience.
Technical proficiency in supporting desktop, server, printer, and network equipment.
IT Certification(s).
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2407521
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
Email Alert for Technical Support Specialist jobs in Indianapolis, IN, United States
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