Service Coordinator - Somali

Washington, DC, United States

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create aworkplace where everyone issupported and motivated to betheir best; we collaborate onshared goals and celebrate ouraccomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

JOB DUTIES

Maintain and coordinate a caseload of clients enrolled in Medicaid programs

Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements

Assist with daily intake and referral processes to ensure positive business growth and development

Promote cohesiveness in the office environment

Support day-to-day operations and client advocacy

Ability to meet position requirements with little direct oversight

Collaborate with stakeholders regarding the delivery of services

Effective written and verbal communicator

Comply with applicable legal requirements, standards, policies, and procedures

Demonstrate effective problem-solving and decision-making skills

Handle complex service programs and special projects

Market services to referral sources as needed

Maintain necessary skills and knowledge to coordinate workflow

Participate in professional development and training activities

Prioritize and multitask effectively

Provide excellent customer service to internal and external clients

Represent the company at stakeholder meetings, health fairs, and provider fairs

Enroll clients and employees in services, web portal, and EVV systems as needed

Conduct necessary client assessments and home visits as required

Answer and make phone calls and occasional video calls

Other duties as assigned

QUALIFICATIONS

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred

1 year of previous experience working with individuals with disabilities or the elderly preferred

Combination of education and experience

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

A rewarding career helping others

Fun and engaging work environment built on team unity

Job satisfaction knowing you make a difference in the work you do and lives we serve

Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance

Accrued Vacation with no waiting period

Two Paid Floating Holidays

Paid Safe Sick Time with no waiting period

Company-Paid Life Insurance

Supplemental Life, Accident, Critical Illness, and Hospital benefits

Short and Long-Term Disability

Flexible Spending Account

Employee Assistance Program

Pet Insurance

WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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