Patient Services Supervisor-Behavioral Health & Recovery Services (Open & Promotional)

San Mateo, CA, United States

Salary : $7,137.87 - $8,923.20 Monthly

Location : County of San Mateo, CA

Job Type: Full-Time

Job Number: E415AC

Department: Behavioral Health and Recovery Services

Division: Mental Health Adult Services

Opening Date: 05/15/2024

Closing Date: 5/30/2024 11:59 PM Pacific

Description

San Mateo County Health is seeking a well-qualified individual for the position of Patient Services Supervisor-Behavioral Health & Recovery Services to supervise clinical service offices and specialty programs support staff; supervise staff conducting activities including admissions, client registration and other functions; and coordinate and perform difficult or specialized patient services clinic support in the Behavioral Health and Recovery Services Division.

There is currently one regular vacancy in the Behavioral Health & Recovery Services Division's North County Clinic located in Daly City, CA, but will travel/drive throughout the County to perform duties of the job. Schedule will be Monday through Friday, 7:30 a.m. - 4:00 p.m., occasionally staying until clinic closing at 5:00 p.m. if needed.

Primary duties include, but are not limited to, the following:

Supervise and direct patient services clinic support staff and activities such as greeting clients, client registration answering phones, and running reports using AvatarNX.

Plan, schedule and assign clinic support work in admitting and registration areas.

Participate in the hiring of assigned staff, recommending selection for management approval.

Train assigned staff in patient services clinic support and County policies and procedures.

Evaluate employee performance, counsel employees, and effectively recommend initial corrective actions and other personnel decisions.

Provide input into goal setting processes.

Research and compile information from a variety of sources for the completion of forms or the preparation of periodic and special reports.

Provide information to the public or to County staff that requires the use of judgment and the interpretation and application of rules, policies or procedures.

Organize and maintain various patient intake, insurance verification or general files; type draft or finished materials from brief instructions; proofread material as required.

Develop, recommend and implement improved operating procedures, forms and work processes.

Oversee and personally perform a variety of office administrative details such as ordering supplies, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date; and operate standard office equipment.

Perform complex, technical, difficult and/or specialized office support related to the patient services clinic.

Provide off hours support as required.

Perform related duties as assigned.

This Supervisor will oversee administrative staff in the Daly City and San Bruno clinics. Will authorize expenditures for purchasing of office supplies and monitor these expenses throughout the year. This position will also work closely with the Department of Public Works and Behavioral Health & Recovery Services Facilities Management Analyst regarding problems and/or special requests.

The ideal candidate will possess:

Experience planning, organizing, prioritizing and supervising the work of clerical personnel effectively.

Experience supervising staff conducting patient registration and admission activities.

Knowledge of and experience with HIPAA compliance.

Ability to work independently with minimal supervision using initiative and sound independent judgment within established guidelines.

Demonstrated ability to read, interpret and apply rules, policies and procedures; and maintain accurate records and files.

Ability to organize work, set priorities and meet critical deadlines.

Experience working with diverse client groups and staff.

Ability to establish and maintain effective positive working relationships with those encountered on the job.

Proficiency using AvatarNX electronic health record and Microsoft Suite Excel, Word, and Outlook.

Excellent written and verbal communication skills.

Fluency in both Spanish and English is preferred, but not required.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Knowledge of: Supervisory principles and practices, including work planning, scheduling, review and evaluation and employee training and corrective action.

Policies, procedures and medical terminology related to the organizational area to which assigned.

Applicable laws, ordinances, rules and regulations.

Business office management practices and procedures, including records management and the operation of standard office equipment.

Business arithmetic, including percentages and decimals.

Correct English usage, including spelling, grammar and punctuation.

Business data processing principles and the use of word processing or computing equipment.

Skill/Ability to:

Plan, assign, supervise, review and evaluate the work of others.

Train others in work procedures.

Analyze and resolve office administrative problems.

Read, interpret and apply rules, policies and procedures.

Organize, research and maintain patient and general files.

Compose routine correspondence independently or from brief instructions.

Use initiative and sound independent judgment within established guidelines.

Establish and maintain effective working relationships with those contacted in the course of the work.

Organize and prioritize work, meet critical deadlines and follow up on assignments with a minimum of supervision.

Operate standard office equipment, including a word processor, computer terminal and centralized telephone equipment.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

Four years of patient services assistant experience providing office support in a medical or clinic setting.

Application/Examination

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button above.If you are not on the County's website, please go to to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE

Final Filing Date: May 30, 2024, 11:59 P.M.PST

Application Screening: June 4, 2024 Combined Civil Service Panel and Department Interviews: June 12 and/or 13, 2024

Finalist Interviews: July 8, 2024

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Talent Acquisition Analyst: Yvonne Alvidrez (051524) (Patient Services Supervisor -E415)

Please visit for a complete listing of all benefits for this classification.

Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.

NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.

As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.

County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

01

IMPORTANT : Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position.

This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process.

Answer the questions completely, paying attention to the multi-parts of the questions . While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. I have read and understand this important information. Proceed to supplemental questions.

02

Describe your lead or supervisory experience. Include a) your title; b) the titles of staff you led or supervised; c) the number of staff led or supervised; and d) the period of time in that job.

03

Describe your experience planning, assigning and supervising the work of staff conducting admitting and registration functions in a healthcare setting. For each example include a) your title; b) your responsibilities; c) the functions performed by your staff; and d) the setting.

04

Describe your experience using a patient registration or electronic health record, including financial information. For each system include a) the program name; b) what the program was used for; c) the type of data entered and/or searched for; and d) the documentation produced.

05

Describe your work experience interacting with diverse client populations and staff. For each experience include a) your role, b) the types of interactions with clients and staff, and c) the types of diversity of clients and staff.

Required Question