LTSS Service Care Manager_

Austin

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Note: This position requires travel in Central Texas to service members in Bell County, McLennan County, or the surrounding areas of Belton, TX Temple, TX, Lorena, TX, Troy, TX, Waco, TX or West, TX.

Monday - Friday: 8 - 5 pm (CST)

**Position Purpose:** Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

+ Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome

+ Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care

+ Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members

+ Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans

+ Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs

+ Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met

+ Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators

+ May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners

+ Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits

+ Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner

+ Performs other duties as assigned

+ Complies with all policies and standards

**Education/Experience:** Requires a Bachelor's degree and 2 – 4 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

**License/Certification:** LBSW, LMSW, LCSW, LPC or RN preferred, but not required. Current state driver’s license is required.

+ Additional Preferred Qualifications:

+ Bachelor’s degree or higher in one of the following: Human Services, such as Psychology, Special Education, Rehabilitation Counseling, Social Work, Nursing, Occupational Therapy, Physical Therapy, Speech Language Pathology or Audiology is preferred.

+ 2 + years’ of experience working with people with Intellectual and Developmental Disabilities or related conditions

+ 2+ years of experience coordinating and managing community mental health resources for Medicaid recipients.

+ Excellent communication and conflict resolution skills

+ Strong organizational and time management skills

+ Experience in field-based case coordination/case management roles – this role meets IN-PERSON with members in assigned service delivery area(s)

+ Strong clinical documentation skills and be proficient in using different computer programs to research information is required.

+ Proficient computer skills, knowledge, and experience working within large databases or provider information systems and Microsoft Office applications and the ability to use multiple avenues of communication (e.g. instant messaging, email, phone, video conferencing)

+ Comfortable using digital video conferencing platforms (Zoom, MS Teams) is required.

Pay Range: $25.97 - $46.68 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.