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DIRECTOR, CLIENT SERVICES
Job Locations
US-FL-FORT LAUDERDALE | US-NC-CHARLOTTE | US-VA-RICHMOND | US-MA-BOSTON | US-RI-PROVIDENCE
ID
2024-144912
Line of Business
PharMerica
Position Type
Full-Time
Pay Min
USD $110,000.00/Yr.
Pay Max
USD $120,000.00/Yr.
Our Company
PharMerica
Overview
Under the general direction of the VP of Client Services, the Director delivers on the company's value proposition to its clients. They lead a team of Sr. Account Manager's, Account Manager's and Managers. The Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals.
This is not a remote position.
Majority of the territory is South Florida, North Carolina, Virginia, Massachusetts, & Rhode Island
Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode , which means advancement opportunities for individuals who are looking for career progression!
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!
We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
If your passion is service excellence and top-quality care come join our team and apply today!
*Position will be posted for a minimum of 7 business days
Responsibilities
* Drives retention and growth of a large book of business across a given team.
* Assess, identify and train the talent on their team and appropriately assign account responsibilities.
* Develops Account Managers into promotional candidates for a future position.
* Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns post mortem plans for accounts lost and how to develop strategies that avoid further losses in the future.
* Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
* Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services.
* Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution.
* Monitors their team's performance on activities, tasks, contacts, and other material events with clients.
* Prepares on a quarterly or semi-annual basis a Book of Business Review with Management.
* Works with other company disciplines to assure that corporate standards are achieved.
* Attends client and PharMerica corporate/networking events and conferences.
* Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
Qualifications
Education/Learning Experience
* Required: BA/BS
* Desired: MBA
Work Experience
* Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting.
* Desired: related experience in pharmacy industry
Skills/Knowledge
* Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team
* Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing
About our Line of Business
PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica isone of the nation'slargest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visitwww.pharmerica.com. Follow us onFacebook,Twitter, and LinkedIn.
Salary Range
USD $110,000.00 - $120,000.00 / Year
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Email Alert for DIRECTOR, CLIENT SERVICES jobs in Boston, MA, United States
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