Program Supervisor – Denver

Denver, CO, United States

About the NSCD

We are Colorado’s most comprehensive provider of adaptive outdoor experiences. We offer more programs, in more places, in more ways that change lives. The National Sports Center for the Disabled is a leading provider of adaptive outdoor recreation experiences committed to helping individuals with disabilities, their caregivers and the broader community rethink ability. Through the power of adaptive innovation, recreation and Colorado’s great outdoors, we are transforming lives, families and communities and creating a world that celebrates each person’s abilities.

Our exhilarating adaptive outdoor experiences help participants make the very most of their passion, their talents and their aspirations. They discover a renewed sense of confidence, reignite the pure joy of play, and find motivation to try new things, meet new people and believe in their own abilities. With industry-leading adaptive equipment, renowned coaches, instructors and volunteers and unmatched mountain and metro programs, we change the perceptions of athletes of all levels and help them, and the world, #RethinkAbility.

Position Overview

The Program Supervisor manages operations associated with the NSCD recreational programs including planning, coordination, implementation and evaluation phases. They coordinate custom groups, weekly programs and camps. The Program Supervisor supervises and mentors NSCD coordinators, instructors, volunteers, and interns. The Program Supervisor provides direct client services instruction.

Job Duties

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

Plan, coordinate, implement, deliver, and evaluate Denver’s recreational programs including indoor rock climbing, water sports, shooting sports, NSCD Moves obstacle course , camps, military rafting, archery, and cycling.

Provide instruction and training for all recreational programs offered in Denver

Assess participants for appropriate activities, adapted equipment and provide instruction in various activities.

Document and evaluate program benefits as well as participant, staff and intern performance.

Develop and implement training programs for staff, volunteers and interns.

Oversee the permitting process and off-site facility arrangements for recreational programs.

Coordinate necessary adaptive equipment and schedule transportation needs for recreational programs.

Assist in the development and promotion of recreation programs.

Asist in the development and promotion or recreation programs.

Attends all required NSCD training sessions and meets standards to pass training.

Maintain and enforce safety standards established by NSCD policies and procedures. Set example by consistently following safety procedures and utilizing appropriate safety equipment.

Create and maintain a friendly, congenial, and helpful attitude while effectively dealing with guests and other employees.

Supervision

Effectively supervise and manage direct reports and provide, by example and leadership, motivation and direction to employees of the organization.

Carry out supervisory responsibilities in accordance with the organization’s policies and applicable state and federal employment laws.

Supervisory responsibilities include interviewing, hiring, and training employees. Planning, assigning, and directing work. Appraising performance, recognizing and rewarding employees, and facilitating corrective disciplinary procedures and practices under the direction of the Director of Recreational Programs and/or Human Resources. Addressing complaints and resolving problems.

Evaluate performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.

Set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained.

Regularly schedule team and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals

Professional Performance

Adhere to all Personnel Policies and Procedures for the Agency.

Maintain professional standards of performance, demeanor, and appearance at all times; act as a role model both at and away from the Agency.

Maintain a creative, team-building approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.

Perform all tasks and responsibilities with attention to detail and in a complete and timely manner, complying with agency policies and standards and conforming to the scheduling requirements of the job and program.

Maintain an awareness of the Agency’s mission and work to promote the positive individual and social change goals it embodies.

Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the Agency for the care and welfare of the clients; act with honesty and integrity in all aspects of Agency business.

Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.

Actively strive to create and maintain a culturally sensitive, and appropriate environment through communication and interaction that demonstrates respect for diversity.

Other duties may be assigned

Qualifications

High School diploma or equivalent required. College degree in Outdoor Recreation, Therapeutic Recreation, Special Education, or related field preferred.

Two years supervisory experience preferred.

Two years of experience in the field of adapted sports required.

Current First Aid and CPR required within one month of hire.

Advanced ability in outdoor and recreational sports appropriate to NSCD preferred.

Certifications in outdoor sport(s) appropriate to the NSCD strongly preferred, some certifications pertinent to the job role will need to be attained within the first year of hiring. Determination of certifications needed will be by your direct manager.

Must be computer proficient and possess experience of Microsoft Office Suite and able to learn new software as needed.

Excellent written and verbal communication skills including writing and report development.

Ability to implement agency vision, mission, values and strategic plan.

Ability to handle multiple tasks and to assess and change priorities based upon agency needs.

Strategic thinker who communicates professionally and effectively with diverse staff, volunteers, donors, prospects, and community stakeholders.

Ability to maintain consistent exercise of discretion and confidentiality in the performance of duties.

Ability to work with a high degree of autonomy, initiative and exercise personal judgment in a fast-paced environment with a strong sense of humor and integrity.

Superior skills to organize, plan, and execute the full scope of required programs.

Knowledge of disabilities and of adaptive recreation and equipment is desirable.

Candidates must possess a Colorado driver’s license, meet background check criteria and meet criteria regarding clearance to drive company vehicles including 15 passenger vans and vehicles with large towing capacity, snowmobiles, surface and aerial lifts, as required by specific job duties.

Work Schedule

This is a full-time, year-round position. The work schedule varies based on programming needs. This position will require weekends and/or evenings supporting the programming needs of the agency.

Salary

The salary range for this position is $55,000 – 57,000. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, and performance.

NSCD provides a comprehensive benefits plan including employer sponsored medical and dental benefits, employer paid life insurance and disability benefits, unlimited vacation policy, paid sick leave, paid holidays, gear stipends and employees may participate in the 403b retirement plan. Benefit eligibility varies depending on your employment status and the number of hours you are regularly scheduled to work.

Physical Requirements:

Able to work a majority of the time outside at high altitude in varying conditions including uneven and slick terrain and unpredictable weather and situations.

Physically able to assist participants with adaptive recreation equipment, position adjustments, transfers, and movement during activities.

Able to lift a minimum of 75 lbs. with assistance.

Dexterity, auditory and visual acuity to operate computers and phones or mobile devices.

Auditory and visual acuity to interact with guests, students, clients on a daily basis.

Able to successfully manage multiple, high priority tasks in a fast-paced and often times crowded and noisy environment.

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