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Omni Hotels
Atlanta, GA, United States
Location: Serving as a cornerstone of northern Atlantas newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors wi
Job Source: Omni HotelsOmni Hotels
Atlanta
Location Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors wit
Job Source: Omni HotelsOmni Hotels
Atlanta, GA, United States
Location Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining. Our luxury hotel features 16 floors w
Job Source: Omni HotelsDoubletree by Hilton Atlanta Perimeter Dunwoody
Atlanta, GA, United States
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love,
Job Source: Doubletree by Hilton Atlanta Perimeter DunwoodyWyndham Hotels & Resorts
Atlanta, GA, United States
** Weekend Night Auditor/Front Desk** Location: Atlanta, GA, US, 30339 Property Name: La Quinta by Wyndham Atlanta Ballpark-Galleria Req Id: 17087 La Quinta by Wyndham is now seeking a Weekend Night Auditor/Front Desk to join our team at the La Quinta by Wyndham Atlanta Ballpark-Galleria location in Atlanta , Georgia . **Job Summary** The Night Aud
Job Source: Wyndham Hotels & ResortsResidence Inn by Marriott
Atlanta, GA, United States
Residence Inn by Marriott - 2960 Piedmont Road NE [Front Desk Agent / Reservations Agent] As a Night Auditor at Residence Inn by Marriott, you'll: Audit guest accounts for accuracy and completeness; Verify and balance daily transactions; Prepare and distribute reports to management; Handle guest inquiries and complaints; Assist with check-in and ch
Job Source: Residence Inn by MarriottAuro Hotels
Atlanta, GA, United States
** Front Desk Agent/ Night Audit - $13/HR** **Job Category****:** Front Office **Requisition Number****:** FRONT003219 Showing 1 location **Job Details** **Description** **Job Purpose** The beautiful Home 2 Suites by Hilton Atlanta Perimeter Center is seeking a dedicated Front Desk/Night Audit Agent. The primary purpose of the Guest Service Agent/N
Job Source: Auro HotelsFairfield Inn Atlanta Airport
Atlanta, GA, United States
About Us: The Fairfield Inn & Suites by Marriott Atlanta Airport South is a reputable hotel dedicated to providing exceptional guest experiences. Our team is committed to delivering outstanding service and creating memorable moments for our guests. We are currently seeking a talented and friendly Guest Service Agent to join our growing family. Fl
Job Source: Fairfield Inn Atlanta AirportMarietta, GA, United States
** Front Desk Agent/ Night Auditor**
**Job Category****:** Front Office **Requisition Number****:** FRONT002906 Showing 1 location **Job Details**
**Description**
The primary purpose of the Front Desk Agent/Night Auditor is to greet and serve guests in a professional, gracious manner. Register guests, provide prompt and courteous service to the guests throughout their stay, resolve guest problems, close guest accounts upon checkout and offer fond farewell to guests. In to auditing all accounts to ensure they are in balance and to prepare final reports for management ensuring maximum room revenues and guest satisfaction in line with AURO Hotels standards.
* Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
* Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
* Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.
* Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
**Essential Job Functions**
* Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
* Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
* Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
* Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
* Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
* Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
* Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change, and balance assigned cash bank. Accept and record vouchers, travelers check and other forms of payment. Post charges to guest rooms and house accounts using the computer. Process payments per established procedures.
* Provide safety deposit boxes to guests in accordance with established hotel procedures.
* Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage. Input messages into the computer. Retrieve messages and communicate the content of messages to guests. Retrieve and send mail, small packages and facsimiles for guests.
* Listen to and promptly act to resolve guest problems and complaints. Authorize revenue allowances to remedy problems only after other alternative solutions have failed and appropriately document the solution/remedy. Apprise management of all guest complaints/problems; including those that have been resolved.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better.
**Experience**
**Licenses & Certifications**
Email Alert for Front Desk Agent/ Night Auditor jobs in Marietta, GA, United States
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