Vice President Operations
San Antonio, TX, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! Salary Range: Job Description Summary: Job Description: ABOUT: Flagship Health is an innovative new health enterprise custom built for veteran seniors and their spouses. Our veteran community and advanced primary care services are carefully designed to help seniors thrive. With innovative medical, behavioral, and social services – we are dedicated to both honoring and serving the seniors and the veteran families who have served us. OVERVIEW OF POSITION: The VP Operations will play a major role in helping Flagship maximize its impact on veteran health. This person will help build and oversee all operations across markets. The person will closely collaborate with the company’s CEO, and Growth and Medical leadership to help drive the company’s impact This a unique opportunity to help build and increase the reach of our model at an early stage. This position requires operations experience, project management skills, business acumen and strategic expertise. KEY RESPONSIBILITIES: Oversee recruiting of local market practice managers and non-provider clinical staff
Partner with National Practice Director to oversee physical clinic standups and operations.
Develop and execute mobile and satellite strategy.
Oversee practice management and clinical ancillary staff in new markets
Oversee clinical dashboard development and quantitative operational reporting tools.
Oversee billing and revenue cycle management across the enterprise.
Support new clinic site selection initiatives.
Implement operational excellence initiatives and LEAN methodologies across markets
Oversee and optimize customer service across markets.
Track, manage, and optimize clinical/operational KPIs. Implement metrics, scorecards, and initiatives to drive improvement toward shared goals.
Work with regulatory team on ensuring compliance with all necessary regulations.
Oversee and monitor credentialing efforts to ensure timely credentialing across all payers.
Support growth staff with member acquisition initiatives
Help with selection of IT tools and subsequent implementation of respective IT services.
Oversee project management capabilities across the enterprise.
QUALITIES & ABILITIES: 15+ years’ experience in Healthcare Services Operations, Project Management or integration.
Strong understanding and experience with Patient & Provider Satisfaction Assessments, Employee Engagement, and CMS / Quality Metrics.
Exceptional analytical and organizational skills with an ability to synthesize and effectively communicate at all levels.
Strong ability to use all Microsoft office products, including experience in developing detailed PowerPoint presentations, excel worksheets and operational dashboards
An engaging personality with the ability to negotiate win/win outcomes
EXPERIENCE: Minimum: 10+ years’ experience in Healthcare Services Operations and Project Management with track record of progression
Previous military service / connections / experiences are desirable.
EDUCATION: Bachelor’s degree from a four-year college or university is required.
Master’s degree in business, finance, health care administration or a related discipline is preferred. Equivalent work experience is also desirable.
COMPENSATION: Annual Salary
Annual Bonus based on company growth and overall performance.
Meaningful Equity
Competitive Benefits
LOCATION: Location Texas strongly preferred
25% travel to markets may be required if not in TX
Open to all locations
About Us: Flagship Health is an innovative new health enterprise custom built for veteran seniors, their spouses, and supporters of the military community. Our military culture, veteran community, and advanced primary care services are carefully designed to help veterans thrive. With innovative medical, behavioral, and social services – we are dedicated to both honoring and serving the veterans who have served us well.
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