Customer Service Manager (Sales)

Denver, CO, United States

The employee must occasionally lift and/or move up to 25 pounds (lifting boxes, files, etc.) Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus

All applicants must have authorization to work for HepQuant in the U.S

Responsibilities It delivers information about liver cell function and portal-systemic shunting, attributes of liver disease that are associated with clinical outcomes

Results may be used by a physician in conjunction with clinical evaluation and other tests to aid in the decision to proceed with or defer invasive procedures, to monitor treatment response, or to predict disease progression and adverse outcomes, such as ascites, encephalopathy, and variceal bleeding

HepQuant is searching for a sales representative/Customer Service Sales Representative who will take on a frontline selling role

The Customer Service Manager will support the sales efforts with hepatologists and gastroenterologists that order the HepQuant DuO test

Primary responsibility is to develop, maintain, and expand business opportunities among assigned large accounts, Integrated Delivery Networks (IDNs) and / or complex clients in a targeted area

The Customer Service Manager is the supporting customer-facing contact for these specific accounts

This role manages and leverages these targeted opportunities within a region to drive continuous growth and profitability for HepQuant

This position reports to the VP of Sales/Head of Sales/National Sales Director

Serve as frontline point of contact for pilot phase of LDT launch and rollout with key target offices being Hepatology and Gastroenterology

Meet/exceed sales and profitability goals within assigned geographic area

Coordinate needs and perform opportunity assessments in territory to drive business growth and increase market-share

Establish productive, professional relationships with key decision-makers and influencers at multiple levels with targeted customers including KOLs, C-suite within IDNs, practice managers, RNs/MAs/phlebotomists for staff training and technical buyers

Proactively assess, clarify, and validate customer needs on an on-going Influences and addresses customer expectations

Manage com funnel for the account targets

Convey timely information to the Sales Director, Marketing and others on field sales activities, events, changes, and trends to maximize sales, revenue, and marketing opportunities

Manage expense budget within guidelines to ensure return on

Represent and sell to all stakeholders acting as the brand ambassador to targeted clients within the

Attend sales meetings to share best

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

Travel: Position will require approximately 50-60% travel via airplane, car, and overnight stays

Salary: Disclosure as required by Colorado law, the annual salary range for this position is $80,000 to

The actual compensation may vary based on work experience, education and skill level

Medical, Dental, Vision, Short and Long-Term Disability and AD&D, Life Insurance, 401(k) with company match, profit sharing program

Mileage reimbursement, other territory expenses (cell phone, office supplies)

Qualifications The employee must occasionally lift and/or move up to 25 pounds (lifting boxes, files, etc.) Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus

All applicants must have authorization to work for HepQuant in the U.S

Responsibilities It delivers information about liver cell function and portal-systemic shunting, attributes of liver disease that are associated with clinical outcomes

Results may be used by a physician in conjunction with clinical evaluation and other tests to aid in the decision to proceed with or defer invasive procedures, to monitor treatment response, or to predict disease progression and adverse outcomes, such as ascites, encephalopathy, and variceal bleeding

HepQuant is searching for a sales representative/Customer Service Sales Representative who will take on a frontline selling role

The Customer Service Manager will support the sales efforts with hepatologists and gastroenterologists that order the HepQuant DuO test

Primary responsibility is to develop, maintain, and expand business opportunities among assigned large accounts, Integrated Delivery Networks (IDNs) and / or complex clients in a targeted area

The Customer Service Manager is the supporting customer-facing contact for these specific accounts

This role manages and leverages these targeted opportunities within a region to drive continuous growth and profitability for HepQuant

This position reports to the VP of Sales/Head of Sales/National Sales Director

Serve as frontline point of contact for pilot phase of LDT launch and rollout with key target offices being Hepatology and Gastroenterology

Meet/exceed sales and profitability goals within assigned geographic area

Coordinate needs and perform opportunity assessments in territory to drive business growth and increase market-share

Establish productive, professional relationships with key decision-makers and influencers at multiple levels with targeted customers including KOLs, C-suite within IDNs, practice managers, RNs/MAs/phlebotomists for staff training and technical buyers

Proactively assess, clarify, and validate customer needs on an on-going Influences and addresses customer expectations

Manage com funnel for the account targets

Convey timely information to the Sales Director, Marketing and others on field sales activities, events, changes, and trends to maximize sales, revenue, and marketing opportunities

Manage expense budget within guidelines to ensure return on

Represent and sell to all stakeholders acting as the brand ambassador to targeted clients within the

Attend sales meetings to share best

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job

Travel: Position will require approximately 50-60% travel via airplane, car, and overnight stays

Benefits FSLA: Salaried Non-Exempt

Salary: Disclosure as required by Colorado law, the annual salary range for this position is $80,000 to

$100,000 plus bonus

The actual compensation may vary based on work experience, education and skill level

Medical, Dental, Vision, Short and Long-Term Disability and AD&D, Life Insurance, 401(k) with company match, profit sharing program

Mileage reimbursement, other territory expenses (cell phone, office supplies)

HepQuant is a clinical laboratory start-up with headquarters in Denver and a CLIA lab in Aurora, Colorado. We are preparing to launch our first Laboratory Developed Test (LDT) to the US market. HepQuant develops non- invasive, quantitative tests that measure liver health. The HepQuant DuO Test is a Laboratory Developed Test (LDT) that enables healthcare providers to manage patients with liver... diseases more effectively. It delivers information about liver cell function and portal-systemic shunting, attributes of liver disease that are associated with clinical outcomes. Results may be used by a physician in conjunction with clinical evaluation and other tests to aid in the decision to proceed with or defer invasive procedures, to monitor treatment response, or to predict disease progression and adverse outcomes, such as ascites, encephalopathy, and variceal bleeding.

Job Duties

HepQuant is searching for a sales representative/Customer Service Sales Representative who will take on a frontline selling role. The Customer Service Manager will support the sales efforts with hepatologists and gastroenterologists that order the HepQuant DuO test. Primary responsibility is to develop, maintain, and expand business opportunities among assigned large accounts, Integrated Delivery Networks (IDNs) and / or complex clients in a targeted area. The Customer Service Manager is the supporting customer-facing contact for these specific accounts. This role manages and leverages these targeted opportunities within a region to drive continuous growth and profitability for HepQuant. This position requires travel requirements that could be upwards of 50-60%.

Responsibilities

This position reports to the VP of Sales/Head of Sales/National Sales Director.

• Serve as frontline point of contact for pilot phase of LDT launch and rollout with key target offices being Hepatology and Gastroenterology.

• Meet/exceed sales and profitability goals within assigned geographic area.

• Coordinate needs and perform opportunity assessments in territory to drive business growth and increase market-share.

• Establish productive, professional relationships with key decision-makers and influencers at multiple levels with targeted customers including KOLs, C-suite within IDNs, practice managers, RNs/MAs/phlebotomists for staff training and technical buyers.

• Proactively assess, clarify, and validate customer needs on an on-going Influences and addresses customer expectations.

• Manage com funnel for the account targets. Move opportunities through the pipeline.

• Convey timely information to the Sales Director, Marketing and others on field sales activities, events, changes, and trends to maximize sales, revenue, and marketing opportunities.

• Manage expense budget within guidelines to ensure return on

• Represent and sell to all stakeholders acting as the brand ambassador to targeted clients within the

• Attend sales meetings to share best

Work Environment & Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee must occasionally lift and/or move up to 25 pounds (lifting boxes, files, etc.) Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is required to sit, stand, walk, talk and hear.

FSLA: Salaried Non-Exempt

Status: Full-Time

Location: Denver, CO

Travel: Position will require approximately 50-60% travel via airplane, car, and overnight stays.

Salary: Disclosure as required by Colorado law, the annual salary range for this position is $80,000 to

$100,000 plus bonus. The actual compensation may vary based on work experience, education and skill level. The salary range is HepQuant’s good faith belief at the time of this posting.

Benefits

Medical, Dental, Vision, Short and Long-Term Disability and AD&D, Life Insurance, 401(k) with company match, profit sharing program. Mileage reimbursement, other territory expenses (cell phone, office supplies)

Apply

Send Your Resume & Cover Letter to [email protected]. No phone calls, please. Note: no third-party recruiters will be enlisted for this search.

HepQuant is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.

HepQuant complies with all applicable national, state, and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for HepQuant in the U.S Company information

HepQuant develops non-invasive, quantitative tests that measure liver health. The HepQuant DuO Test enables healthcare providers to manage patients with liver diseases more effectively. The HepQuant DuO Test delivers information about liver cell function and portal-systemic shunting, attributes of liver disease that are associated with clinical outcomes. Results may be used by a physician in conjunction with clinical evaluation and other tests to aid in the decision to proceed with or defer invasive procedures, to monitor treatment response, or to predict disease progression and adverse outcomes, such as ascites, encephalopathy and variceal bleeding.

Biotechnology, Medical Devices, Healthcare, Life Sciences, Research and Development

Privately Held

Company Specialties:

Liver Disease Testing, diagnostics, and Pharma Solutions

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