Customer Experience Specialist

Los Angeles, CA, United States

**Customer Experience Specialist**

**PayPal** Los Angeles, CA, United States Full Time Reference: J3M09Q79BV49YHX6BTJ Veterans Wanted!

**Job Description**

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We're a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We're guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Forward-thinking brands like Revolve, Everlane, and Rothy's partner with Happy Returns to make returns beautiful for shoppers, brands, and the planet.

Happy Returns is:

Loved and adored by shoppers-95% would recommend us to friends!

Based in Los Angeles, CA

Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP

Come help us shape the future of retail!

HELP SHOPPERS, RETAILERS, AND THE PLANET

We're not solving a small problem, and we're not addressing a small market. We're going after returns-the part of the online purchase experience shoppers say they hate most.

Our customers use Happy Returns' returns software and reverse logistics to reduce costs, retain revenue, and make their supply chains sustainable-while acquiring and keeping loyal shoppers.

DO THE BEST WORK OF YOUR LIFE

At Happy Returns, you'll have a substantial impact. We solve challenging problems, work well as a team, and get great support and development from management.

**Responsibilities**

Customer Experience Specialist will:

* Provide timely and world-class support for phone and email contacts for our B2B and B2C customers which includes location team members, retail brand partners, and shoppers.

* Help customers by answering their questions and providing help with such topics as technical support, directions to a location, and shipping.

* Log all phone and email conversations by tagging the contact appropriately to ensure the information can later be used to make positive changes to our business

* Work on small customer support projects to ensure company and department objectives are met

* Perform all other tasks as necessary to ensure the success of the Operations team for location partners, retailers and end customers

* Report to the Manager of Operations - Location and Retailer Services

**We are looking for someone with:**

* Associates Degree preferred or equivalent experience

* High energy, enthusiastic and friendly

* Ability to quickly come up with solutions and resolve problems

* Exceptional written and verbal communication skills

* Ability to receive constructive feedback and make positive improvements

* Capable of managing up

* Can quickly establish relationships and determine the needs of others

* Has the aptitude to work well in a fast-moving, rapidly-evolving environment

* Ceaseless determination setting and attaining goals

* Impeccable organization and communication skills

* Ability to work well both independently and in a cross-functional team

* Passion for the problem Happy Returns is solving

* Working knowledge of CRM and VOIP phone system

**Benefits**

* 22 days of paid time off

* Catered lunch (2x per week)

* Medical, dental, vision insurance (80% paid)

* Paid parental leave

* 401k

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal's 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

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