Sr. Product Manager - Salesforce, Americas DSP

Bellevue, WA, United States

Description

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space.

We are looking for a Sr. Product Manager – Salesforce in our Last Mile organization. The NA DSP Salesforce team works backwards from DSP performance to support the business strategy by designing tools to drive DSP improvement at scale. In this role, you will maximize the value Last Mile derives from Salesforce by leading and implementing strategic projects to enhance our Salesforce org. You will establish mechanisms to increase platform adoption, identify risk, and maintain a high bar for delivering reliable and secure solutions that work backwards from customer needs. This role will be the conduit between the business stakeholders and the Salesforce tech team to deliver improved internal and external workflows through the creation of new features, key data sets and enhanced reporting mechanisms to improve Salesforce user experience.

Key job responsibilities

Define and improve strategies for how to optimize Salesforce usage in Last Mile

Develop and deliver on a coherent strategy, including design, user requirements, market assessments, scalable delivery plan, and adoption strategy

Engage customers, partners and internal stakeholders to determine business requirements, technical considerations and strategic objectives.

Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners and program teams

Recommend new product features, workflows, and ideas to influence Salesforce platform adoption and utilization

Collaborate with cross-functional partners to improve tools and productivity

Identify risks that threaten project success and develop mitigation plans

Gather business requirements, conduct business process analysis, and manage complex CRM projects.

Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value

Act as product champion and establish effective relationships with key partners

About The Team

At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

Bachelor's degree or equivalent

5+ years of product or program management, product marketing, business development or technology experience

Experience as a product manager or owner

Experience owning feature delivery and tradeoffs of a product

Experience owning/driving roadmap strategy and definition

Experience with end to end product delivery

Experience working across functional teams and senior stakeholders

Must have knowledge of Salesforce CRM products and experience with implementing Salesforce CRM improvement projects

Preferred Qualifications

Experience in influencing senior leadership through data driven insights

Hold a Salesforce system admin certification

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,500/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A2656601

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