TECHNOLOGY COORDINATOR

Chicago, IL, United States

Position Details

Position Details

Job Title

CTS TECHNOLOGY COORDINATOR

Position Number

8100473

Job Category

University Staff

Job Type

Full-Time

FLSA Status

Exempt

Campus

Rogers Park-Lake Shore Campus

Department Name

ACADEMIC & OPERATIONAL SUPPORT

Location Code

ITS-ACADEMIC & OPS SUPPORT (07120A)

Is this split and/or fully grant funded?

No

Duties and Responsibilities

Classroom Technology Support ( CTS ) is responsible for supporting classroom and learning spaces across Loyola's campuses including usage questions and physical device troubleshooting. The current work modality within Information Technology Services is a hybrid work environment with on-campus and remote components. The remote component is defined by the manager and as appropriate for the position.

Primary responsibilities include the following:

Perform troubleshooting, maintenance, and basic repairs of classrooms, learning spaces, and large venue areas

Monitors and supports the operation of video and audio conferencing systems.

Recommends replacement and upgrades to equipment and software as necessary.

Investigate equipment and work with vendors to develop technology recommendations and specifications for the University.

Monitors and tracks classroom technology assets.

Provides classroom technology training to technicians, student employees, and other University departments responsible for academic technology.

Provides technical support for digital signage server, clients, and displays.

Responds to users' anxiety with calmness, sensitivity and respect, remaining focused on resolving user needs.

Serves as a resource and consultant to the University community regarding classroom technology information as it relates to an academic setting.

In collaboration with the Classroom Technology Manager, writes documentation for technology that is used in the classrooms, learning spaces, and large venue areas.

Provide support on other technology needs for the Loyola community as needed.

Conduct all interactions with colleagues, end-users, and vendors courteously and respectfully.

Flexible schedule required for evening and weekend support as needed.

Performs other duties as required.

Minimum Education and/or Work Experience

Bachelor's degree in business, digital media, computer science or related field and at least two years of directly relevant experience.

Qualifications

Education/Experience:

* Demonstrate a personal commitment to a high-performance environment.

* Actively seek ways to apply technology to university projects and processes that potentially are enabled by technology.

Language Ability:

* Excellent and persuasive communication (oral, written, presentation), interpersonal and consultative skills to work effectively with external customers and providers, and internal clients at all levels of the University.

* Core consulting skills such as business writing and presenting, and analytic comparisons.

* Ability to read, analyze, and interpret general business processes, technical procedures, and user documentation.

* Ability to develop and write reports, business correspondence, and procedure documentation.

* Able to communicate technical ideas and concepts to non-technical audiences.

Computation Ability:

* Strong analytical and problem solving skills.

* Ability to understand and apply concepts such as resource utilization, work effort, percent to complete and project health.

Reasoning Ability:

* Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.

* Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem solving situations.

* Looks for ways to improve and promote quality; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance.

* Ability to be flexible and adaptable to changing environments and business situations.

* Proactively manages change through existing change management processes, and project risks through early identification, negotiation and/or escalation when required.

* Evaluate technology problems and create manageable solutions.

* Able to synthesize complex or diverse information at an enterprise level.

Interpersonal:

* Positive attitude and strong work ethic; Ability to work independently and in team settings; Focuses on accountability and problem and conflict resolutions; Maintains confidentiality and follows ITS and other University policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent oral and written communication skills.

* Shows respect and sensitivity for cultural differences; supports and engages with University Diversity, Equity and Inclusion initiatives.

* Treats people with respect; Works with integrity and ethically; handle sensitive and confidential issues and materials appropriately.

Organizational Skills:

* Must be hands-on, detailed oriented, and have the ability to quickly adapt to changes and new ideas.

* Supports organization's goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in decision-making process; Strong administrative and organizational skills.

Availability:

The majority of the work for this position will occur within the standard work week. However, this position will be on-call, and may need to work during off-hours to respond to problems, maintenance, and scheduled projects.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Certificates/Credentials/Licenses

None required, although any type of certification demonstrating expertise in project management, computers, multimedia, or control systems is a plus.

Computer Skills

This position requires familiarity with a variety of technical concepts, practices, and procedures in both computer and media industries. Individuals should also have a sound understanding of operating systems (Windows, Macintosh), presentation software, and specialized tools like whiteboards, document cameras, clickers, and tablet devices. Some experience with Loyola core systems such as Crestron, Zoom, Panopto, Microsoft 365, and Sakai is a plus.

Supervisory Responsibilities

No

Required operation of university owned vehicles

No

Does this position require direct animal or patient contact?

No

Physical Demands

Lifting, Carrying, Standing, Crawling/Kneeling

Working Conditions

None

Open Date

01/11/2024

Close Date

Special Instructions to Applicants

Diversity and Inclusion Statement

Diversity, Equity, and Inclusion

As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors . We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

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