Customer Service Rep
Austin, TX, United States
Overview:
Company Description:
Established 1988, FBS Appliance is the largest appliance contract distributor in Texas. With showrooms in
Austin, College Station, Corpus Christi, Grapevine, Fort Worth, Houston, and San Antonio, we supply more
than 60 different brands of appliances.
Core Values:
Embrace the Culture
No Right Way to Do the Wrong Thing
Customer Focused
Act Like an Owner
Move the Line
Pull the Wagon
Job Description:
FBS Appliance is looking to hire a Customer Service Representative. In this role, you will support our Sales
Team throughout the steps in our process. We are looking to add a candidate that is detail oriented, and
comfortable in a fast-paced environment. We work on multiple projects at once and you must have the
ability to retain information and help move forward multiple projects at once. As an Account Coordinator,
the primary goal is to provide support to our Sales Team and work hand in hand with our builders that we
service. You will also be required to maintain a high level of professionalism and manage incoming calls
and inquiries from customers, clients and FBS Appliance sales team. Place or cancel orders, refunds, or
exchanges, take payment information. Coordinate delivery and/or installation of appliances and
communicate with installers. Assist customers with problems as needed, as well as assist the outside
salesforce. Maintain accurate install dates to coordinate with purchasing for adequate product
procurement to ensure install date is met and completed.
Primary responsibilities include, but are not limited to:
Highly detail-oriented and organized
Must have strong communication, multi-tasking, and time management skills.
Must thrive in a fast-paced environment and be able to self-prioritize based upon deadlines
Teachability, willing to learn and adapt to the FBS way
Ability to effectively communicate to team members, vendors and more
Proficient with Microsoft Office, Excel, Outlook, Adobe
These essential duties and responsibilities are by no means a comprehensive list of job task
FBS Appliance is an at-will employer and the employment we offer you is terminable at will by you or FBS
Appliance at any time and for any reason, with or without notice or cause. This at-will employment
relationship may not be modified by any oral or implied agreement.