Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
LiveRamp
San Francisco, CA, United States
LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveR
Job Source: LiveRampSiteline Inc
San Francisco, CA, United States
What problems are we solving? We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries
Job Source: Siteline IncHeyGen, Inc.
San Francisco, CA, United States
Program Manager, Digital Customer Success The mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created. Learn more at www.heygen.com Company Overview: At HeyGen
Job Source: HeyGen, Inc.AVEVA
San Leandro, CA, United States
**AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals and minerals safely, efficiently and more sustainably.** **Were the first software business in the world to have our sustainability targets validated by the SB
Job Source: AVEVAHeyGen
San Francisco, CA, United States
The mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created. Learn more at www.heygen.com Company Overview: At HeyGen, our mission is to make visual storytellin
Job Source: HeyGenHeyGen
San Francisco, CA, United States
The mission at HeyGen is to make visual storytelling accessible to all. HeyGen is the fastest-growing generative AI platform for anyone who wants to create videos for their business. Come join our team in revolutionizing the way videos are created. Learn more at www.heygen.com Company Overview: At HeyGen, our mission is to make visual storytellin
Job Source: HeyGenBigID
San Francisco, CA, United States
Who we are: BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and governance. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data. We are bui
Job Source: BigIDInfosec Conferences
San Francisco, CA, United States
Who we seek: We’re looking for a Sr Customer Success Manager to join our growing team. Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform. A successful candidate will have a penchant for ident
Job Source: Infosec ConferencesSan Francisco, CA, United States
Job Description
Job Description
About You
As the Senior Manager, Digital Customer Success, you will play a pivotal role in shaping the future of how Abnormal best serves our customers. You will be accountable for creating our comprehensive, next generation digital Customer Success program that improves customer time to value, customer experience and employee productivity. This role requires a dynamic leader who can innovate in the digital space, champion a large cross-functional program and develop strategies to improve our ability to scale and drive outcomes across the customer lifecycle.
In this job, you will bring these skills
Expertise in building a Digital Customer Success program with proven methods that support SMB and Enterprise customers.
Demonstrated success in developing, implementing and innovating digital customer engagement strategies.
Skilled at leading large, cross-functional initiatives that require vision setting, stakeholder alignment, execution and change management.
Strong influencer, with the ability to inspire and guide teams towards achieving strategic objectives.
Exceptional communication and interpersonal skills, with the adeptness to engage and influence stakeholders across all levels of the organization.
Analytical abilities with experience using data to measure success and inform strategy.
Willingness and ability to operate in a fast-paced, dynamic and high-growth technology environment.
Experience with Gainsight and Gainsight's Journey Orchestration.
Over 10 years experience within Customer Success, working at a global SaaS B2B technology, SaaS, or enterprise software company.
Role Responsibilities + Deliverables
Design, own and implement a state-of-the-art digital Customer Success program that enhances our engagement model, leveraging AI technology to scale our efforts and drive meaningful customer outcomes.
Champion the digital program, working closely with Sales, Marketing, Product, and Support to design a cohesive customer journey and continually enhance our approach.
Develop and execute innovative strategies to guide customers through the Abnormal customer journey to ensure adoption and value realization across customer segments and personas.
Partner with Customer Success to make it easier and more efficient for Customer Success Managers to serve their customers across our segments.
Build approaches that leverage various tools and modalities such as customer community, knowledge base, bots, in-app messaging, email campaigns, webinars, office hours and training opportunities.
Partner with Data Science to analyze effectiveness of digital program components and impact on onboarding, adoption, retention and expansion.
#LI-LM1
#J-18808-Ljbffr
Email Alert for Sr. Manager Digital Customer Success jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.