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Varite
Sunnyvale, CA, United States
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Job Source: VariteMaxonic
Sunnyvale, CA, United States
Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Customer Service Representative II . Job Description: Job Title: Customer Service Representative II Job Location: US - Sunnyvale, CA - 527 Lakeside Work Schedule: On-site Pay Rate: $21.00 Hourly Responsibilities: P
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Job Source: PetVet Care CentersSunnyvale, CA, United States
Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Customer Service Representative II .
Job Description:
Job Title: Customer Service Representative II
Job Location: US - Sunnyvale, CA - 527 Lakeside
Work Schedule: On-site
Pay Rate: $21.00 Hourly
Responsibilities:
Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Microsoft Navision, that communicate to Oracle, SAP and other applications used by the function
Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
Solves complex problems, takes fresh opinions using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
Works independently and requires minimal guidance
Effectively collaborate across the team to ensure that mistakes are not repeated by team members
Engage in activities to provide an enhanced customer experience
Ensures adherence to organizational procedures, policies, and systems.
Ensures that performance metrics are met
Adhere to daily turnaround time for orders as per set
Proactively calls out issues that can potentially hamper the business processes
Supply to team effort by accomplishing related results as needed
Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.
Accurately identify and escalate within 1 business day
Field caller complaints and escalate via the request for supervisor process
Respond to sample accountability emails within 24 hours of receipt
Daily spreadsheet completion & submissions
Data & Documentation management ( of local mailbox usage)
Adherence to all SOP, Federal regulations as well as all policy and procedures
Qualifications:
High School graduate (some college preferred)
3-5 years Hands on experience on Order Management
Requires strong computer skills, including Microsoft office
Display excellent verbal and written communication and social skills.
Highly thorough and organized with excellent analytic and problem-solving abilities
Able to multi-task, prioritize and manage time effectively
Ability to work under face pace environment
Customer orientated and ability to adapt/respond to different types of tasks
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Anil Kumar ([email protected] / (302) 334-8680 ) for more details
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Customer Service Representative II jobs in Sunnyvale, CA, United States
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