Senior Account Manager- Global

Seattle, WA, United States

Are you passionate about helping clients reach their peak performance? Can you blend natural charisma with effective communication and tactful diplomacy? Then we might have just the thing for you…

Indigo Slate is growing! We’re seeking a Senior Account Manager who will serve as a main point of contact for a subset of growing accounts in the B2B and Technology marketing space. The ideal candidate for the role is a highly motivated and collaborative client services team member with Marketing Agency experience managing large, global marketing campaign programs. You drive relationships with a passion for understanding client challenges and the capability to help solve customer needs through creative, marketing and technology solutions offered by Indigo Slate.

Come help us develop and deliver work we can all be proud of.

RESPONSIBILITIES:

As a Global Senior Account Manager, you will demonstrate the following core responsibilities:

Account Retention & Growth

Work with range of clients across multiple brands to uncover business needs and objectives, craft appropriate strategies, and help identify and implement proper solutions.

Manage a global book of business with complexity in mix of clients, brands, project mix, etc.

Act as main POC internally through project lifecycle to advocate for customer experience, quality and excellence of all client-facing touch points and deliverables.

Have a general understanding across Creative, Marketing and Technology offerings.

Pitch support and preparation, as needed/identified by Account Director.

Collaborate and work effectively with internal team of leads (PMO, Strategy, Creative) to ensure high-quality, timely deliverables aligned to project brief.

Communicate clearly and effectively with client stakeholders to achieve set goals and objective of each engagement.

Maintain continuity across projects and clients, advocate for the well-being of the client relationship.

Meet with your manager on a regular basis to report and discuss client activity, growth opportunities, and profitability by project, as well as development and execution of account plans.

Build and Grow Client Relationships

Able to understand clients' business and generate new ideas to enhance client performance and move relationship forward.

Lead client meetings and proactively contribute to strategic conversations.

Lead internal delivery teams to successful delivery.

Focus on delivery quality, customer experience, CSAT and revenue retention.

Build trust, credibility, and client referrals.

Develop multi-tiered client relationships (Mid, Senior and Executive level).

In partnership with Account Director, actively pursue relationship health and account growth through frequent virtual and/or face-to-face meetings with clients.

Team Commitment

Lead cross-functional teams with clarity and translate client needs to SMEs effectively.

Develop and own client intake brief and ensure alignment between client and Indigo Slate team.

Work with Account Directors and discipline leads to proactively strategize retention efforts and growth of account.

Foster teamwork and a constructive work environment with ability to establish yourself as a respected team leader.

Be a part of a team that rewards creative problem solving.

Develop Program Plans, Proposals, Estimates, Statements of Work, and Creative Briefs, providing input and insight to the appropriate team members.

Drive Against Stated Business Objectives

Work with service delivery leads to develop new client proposals and services.

Ensure 100% retention of clients and revenue of accounts.

In partnership with Account Leadership, play an active role in growing recurring revenue and build/maintain long-term relationships with clients.

Maintain or improve account profitability and work with PMs to meet or exceed budget and margin goals.

Manage pipeline activities to update, track, and monitor the pipeline.

Work with Account Leadership to negotiate deals to optimize margin.

Manage client relationships with exception care and focus on delivering exceptional experience, leading to achievement of target CSAT score.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree or equivalent experience

7+ years previous agency or brand firm experience

Experience managing multiple accounts and brands at a given time

Experience working with international brands and vendors

Previous experience as main point of contact on highly integrated projects and accounts

Experience managing digital projects and a strong desire to continue learning

Experience with scoping projects, drafting briefs and managing budgets

Basic understanding of brand strategy and creative processes

Exceptionally strong communication skills, written and verbal

Proficient computer skills and interest in exploring new tools and technologies

Demonstrated relationship-building skills, both internally and with clients

Proven ability to effectively lead cross-functional teams and provide thoughtful leadership across multiple projects running concurrently

NICE TO HAVE:

A sense of humor that can even tolerate (if not outright encourage) puns

A desire to connect with clients as people and not just accounts/opportunities

A healthy sense of the ridiculous

Portraits of your pets (velvet paintings are encouraged!)

What's in it for You?

Join our growing team and contribute your ideas and leadership in ways that are meaningful. This is work the way you always hoped it would be. Authentic feedback, support for your personal and professional growth, and empowerment to help shape the agency. We offer lots of perks including competitive compensation, full benefits, free parking, and a kitchen stocked full of snacks.

Indigo Slate is a full-service human experience company. We are a digital organization backed by a global engineering leader, and we’re dedicated to helping clients build transformative experiences from start to finish. We create smart experiences that deliver powerful results through a profound intersection of marketing, technology, business, and creative. We understand that brands are no longer judged through their advertising, but through each touchpoint, both internal and external, building strength with every experience.

At Indigo Slate, we harness a mix of skills unique in our industry—equal parts strategic consultancy, creative agency, and technology thought leadership—to build and run some of the best experiences on the planet.

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