Floor Manager
Wilsonville, OR, United States
Job Type
Full-time
Description
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity - we want to hear from you!
If you have experience in hospitality, guest services, or just simply love making people happy, we'd like to help you translate those skills into a successful career with Swickard Auto Group.
How You Will Make an Impact
Our customer base seeks luxury, value, and world-class service. As a Floor Manager , you will be responsible for delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will coach and lead our sales team to achieve their goals and develop their skills. You will directly impact whether we become our guest's favorite place to purchase, lease, or service their vehicle.
What Winning Looks Like:
Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Ability to command the respect of your peers and team to drive results
Follow a servant leader mentality i.e., always helping others around you achieve success
Strong understanding of what it takes to always achieve high customer satisfaction
Aspirations to grow in your career up to and beyond a Floor Manager
Actively participate in recruiting and hiring for all positions; ensure performance reviews and coaching sessions are completed as scheduled; development of short- and long-term goals for each department manager
Coach salespeople on best practices for closing more deals and provide advice and guidance to improve sales performance
Set sales goals, track progress, and lead a team to achieve and exceed those quotas
Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review
Manage a CRM platform to retain customers and seek out new prospective sales
Maintain a strong focus on the satisfaction of all employees and customers
Oversee all activities occurring in the vehicle showroom
Skills Needed to Win: Ability to effectively manage time to meet and exceed targets
A strong desire to succeed
Focus on providing all customers an exceptional experience
Outgoing personality with expertise in developing relationships (i.e., a "people person")
3+ years of experience as a Sales Associate/Manager at a franchise dealership or 3+ years in F&I or Floor Manager role or closing car deals
Complete understanding of how to desk subprime car deals as well as prime deals
Solid sales competencies with knowledge of strategies and best practices
Excellent leadership skills with a passion for developing employees
Must have strong organizational skills, and the ability to read and understand manufacture statements, F&I statements, and finical statements.
Keen attention to detail with a commitment to solving complex problems
Strong written and verbal communication skills
Knowledge of inventory control and management
CRM skills
About Us We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
We have over 2,000 employees at 28 dealerships in 5 states...and we are still growing!
We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
We are a team. Everyone plays a role in our success.
We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard: Ongoing training and support
Opportunities for continued personal and professional growth
We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package : Insurance: medical, dental, vision, life, and pet insurance
Optional disability coverage
401k plan
Paid Holidays
PTO
Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.