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Courtyard Manassas Battlefield Park
Manassas, VA, United States
Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3
Job Source: Courtyard Manassas Battlefield ParkAimbridge Hospitality
Manassas, VA, United States
Welcome to Aimbridge Hospitality, a global leader in hospitality where we open doors to exciting possibilities. From the rich diversity of our people across more than 1,500 locations around the world to our people-first approach, our passion is connecting great people to great experiences - and for our customers and our people, the Aimbridge experi
Job Source: Aimbridge HospitalityCrescent Services
Fairfax, VA, United States
JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2.Respond
Job Source: Crescent ServicesCrescent Services
Fairfax, VA, United States
JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2.Respond
Job Source: Crescent ServicesDriftwood Hospitality
Fairfax, VA, United States
Hilton Fairfax, 12777 Fair Lake Circle, Fairfax, Virginia, United States of America Req #3388 Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our
Job Source: Driftwood HospitalityCourtyard Manassas Battlefield Park
Manassas, VA, United States
Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3
Job Source: Courtyard Manassas Battlefield ParkAimbridge Hospitality
Manassas, VA, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to
Job Source: Aimbridge HospitalityHilton
Burke, VA, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
Job Source: HiltonDumfries, VA, United States
Primarily supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
SPECIFIC DUTIES AND RESPONSIBILITIES
Supervises front office team members and front desk while applying high guest service standards to ensure a pleasant guest experience and efficient operations within fast-paced, high-volume environment.
Issues disciplinary actions and terminates team members when warranted. Keeps current with all casino and hotel promotions.
Helps to maintain and enhance a safe, secure, and comfortable environment for guests and team members.
Ensures cleanliness, organization and safe conditions of hotel, lobby, and hotel storage areas.
Conducts daily hotel audit and generates reports designed to provide information to other departments.
Ensures staff coverage and breaks as needed.
Provide excellent customer service.
Greet and register guests via a centralized registration system.
Coordinate with housekeeping department as needed.
Handle cash and credit card transactions; maintain accurate paperwork as it relates to front office operations.
Resolve small issues as they arrive for guest.
Check and balance the daily figures, post room and tax charges on guest accounts.
Deliver items to guests as needed.
Perform other duties as assigned.
REGULATORY AND COMPLIANCE RESPONSIBILITIES: In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
Attend required training sessions offered by the Company.
Obtain and retain required license(s).
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
Have knowledge of the Property's programs to address problem gaming.
Report any acts of wrongdoing of which the Team Member may have knowledge.
EDUCATION, TRAINING, AND EXPERIENCE: Must be at least 18 years of age.
Previous customer service experience preferred.
Previous front desk experience preferred.
Good interpersonal communication skills in person and by phone.
Must be able to multitask, function in a professional manner under pressure from guests and supervisors.
The ability to lift, push and pull up to 25-50 pounds.
Certificates, Licenses, and Registrations: Virginia Racing Commission License
Valid Driver's License with a minimum of three (3) years driving experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
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Email Alert for Hotel Front Desk Supervisor jobs in Dumfries, VA, United States
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