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Fotona
Irving
Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedica
Job Source: FotonaTucci Learning Solutions
Irving, TX, United States
Customer Service Representative I Job Details Job Location Irving TX - Irving, TX Description Business is Booming! Planet Home Lending, LLC, is a privately held, full-service, national mortgage lender and servicer company. Planet is FNMA and FHLMC approved and sells through the Retail and Correspondent Channels, offering FHA, VA, Conventional, USDA
Job Source: Tucci Learning SolutionsCacique Foods LLC
Irving, TX, United States
Cacique is the #1 brand of authentic Mexican-style cheeses, cremas, chorizos and salsas in the United States. With a leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth, Cacique is poised for continued growth and expansion. Cacique was founded in 1973 upon the four core values of Family, Qual
Job Source: Cacique Foods LLCThe National Coalition of Healthcare Recruiters
Irving, TX, United States
(Physician/MD qualifications required) Psychiatry (General) - MDstaffers is seeking a qualified Psychiatrist in Irving, TX. For more information, please apply or call (866) 90-STAFF. Job Description Psychiatrist needed in Irving, TX to join a team that is dedicated to helping individuals, families, and systems in the community. The primary focus
Job Source: The National Coalition of Healthcare RecruitersSonova AG
Irving, TX, United States
Connect Hearing- A Sonova Brand Irving, TX Audiologist or Licensed Hearing Aid Specialist Full Time: Monday- Friday Salary: $55,000-$75,000 + Commission Relocation Packages We offer relocation assistance to licensed Audiologists and Hearing Aid Specialists. With over 400 Sonova-owned locations in the USA, let us know where you want to live and
Job Source: Sonova AGValiant Residential
Dallas, TX, United States
Description We are Valiant Residential We are bold and resolute in our dedication to providing the best in next-generation property management. As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents. We have invested more than 37 years in developing a premier platfo
Job Source: Valiant ResidentialCompHealth
Irving, TX, United States
Whether you are searching for a position in your area or in another state, we have professionals to help you achieve your goals through our relationships with facilities nationwide - in rural settings, small cities, and major metropolitan areas. Your CompHealth recruiter will be your advocate assisting you with contract negotiation, including pay,
Job Source: CompHealthCHRISTUS Health
Irving, TX, United States
Description Summary: Provides care under the direct supervision of the Population Health Director of Care Management or Nurse Manager utilizing physician approved patient protocols according to established standards and best practice guidelines. Facilitates the communication between patient/caregiver, physician and the outpatient care team to opt
Job Source: CHRISTUS HealthIrving, TX, United States
Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.
Fotona is seeking a Service Desk Agent to join our team based at our US headquarters in Irving, Texas. The Service Desk Agent will be a key team player of the Service Department providing support for our customers around the US.
The Service Desk Agent will receive, screen, respond to, and distribute customer requests to specialized team members, and enter, update, and track service tickets to close. The Service Desk Agent will work closely with the Service Desk Manager, Field Service Manager, members of both the Service Desk team and Field Service team, as well as other internal teams. Ideal candidates will have customer technical support or service desk experience.
This person will succeed in the role by employing a strong combination of exceptional customer service, team collaboration, and dedication.
Key Responsibilities:
Provide timely and effective customer support and communications
Manage customer service ticket database and records
Provide Level 1 support to customers and strive to close tickets without escalation (training available)
Act as communication liaison between service and other internal departments
Diagnose basic laser system issues (training available)
Track laser demo and training inventory and oversee laser service requests for demo and training units.
Assist in the service lab with preparing lasers to be shipped (training available)
Assist in the service lab with preventative maintenance for laser systems (training available)
Skills and Abilities:
Aptitude with technology and electronics, curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
Excellent verbal and written communication skills and the ability to interact effectively with customers and technical personnel.
Strong problem-solving skills and a knack for troubleshooting.
Self-motivated, proactive approach, and ability to work well with little direct supervision.
Thrives under pressure and can manage time efficiently.
Attention to detail, highly organized, with a focus on the quality of results.
Flexible, with the ability to multitask.
Ability to work independently as well as in a team environment.
Requirements:
At least 1 year of experience in Customer Care, Technical Support, or equivalen t.
Ability to lift and carry up to 50 lbs., ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters occasionally.
Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit for extended periods.
Associate's, Bachelor's, or Technical Degree preferred, though not required. High school diploma or minimum required.
Compensation:
Competitive pay based on experience.
Excellent benefits package including Medical, Dental, Vision, and Life Insurance.
401(k) with matching.
Opportunity to develop and grow a career within a fast-growing and industry-leading company.
*Fotona is an equal-opportunity employer.
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